Excellent Service
Very professional company,they came right on time for the appointment and the technician went the extra mile in costumer service, I will definetly use them for future needs.
Pros:Same day service,excellent costumer service!
Cons:None,very good company

Date Added: Oct 8, 2009

Excellent Company
The furnace recently started acting up, so I called this company. A real person answered the phone (no going through menu after menu after menu to try to find someone to talk to) and set up an actual appointment time, not a window, for the technician to come take a look. The technician showed up on time, checked the furnance, explained in detail what needed to be done, made the repair and cleaned up. He was extremely courteous and had the furnace working again in a very short time. I'll definitely be using this company again.
Pros:Phones are answered by real people. They set up definite appointment times, not 4-hours windows, for the technicians to arrive. Everyone I talked to was pleasant and helpful, and the technician (Jimmy) was great.
Cons:None

Date Added: Jan 15, 2009

Will use again!
Service was prompt, efficient, and courteous! I called with a non-working furnace the day before Thanksgiving and they were able to send out a technician that day. The furnace needed a new part, which had to be ordered and would not be available that day. The technician was able to do a "work around" so that we had a temporarily working furnace. After the appt that day, their office called to schedule a time the next week to install the new part. They waited to charge me till the next part was installed. All in all, it was a very good experience and I will not hesitate to call this company again, and will definitely recommend this company to others.

Date Added: Dec 2, 2008

Fast and first-rate
Blower on furnace went out during a hot spell (so no air conditioning). Other services had steep extra charges for weekend or emergency services, and couldn't even get here for two or three days. Gravlin was here on the same day, no extra charge, and although I didn't ask about pricing, I found their "StraightForward Pricing" to be very reasonable. Work was explained, professional, with no surprises. Even did extra checks on the condition of my furnace.
Pros:Same day service, reasonable and affordable (and a nice guy).
Cons:None... wish I knew of them for previous needs.

Date Added: Oct 1, 2008