I have never posted an online review before this. We have used Excel Services bi-weekly for almost 2 years. We have complained to this company in the past that the cleaning crew does not do all of the items on their check list and that they typically only spend approximately 35-45 minutes cleaning, although when asked, the company says that their crews spend at least 1 hour cleaning. Today they were supposed to deep clean the kitchen and bathroom. When confronted about them not washing the kitchen floor, they said "We did. It must have dried already." The paper towel that I wiped across the "clean" floor told a different story. As did the picture frames that were not dusted, the tile in the bathroom that was not adequately cleaned and the light fixtures in the bathroom that are covered with a layer of grime. Every time they come, we are supposed to have 2 of our rooms deep cleaned, so there should not be a buildup of dirt. (Just for some perspective, our house is 1150 square feet, 2-bedroom, 1 bath ranch style house). I have before and after photos and video documenting the lack of cleaning in the bathroom. I suppose I should also mention the nicks and gouges on the living room furniture from what I can only guess was the vacuum cleaner. To be fair to Excel Services, I have never mentioned this to them. When I spoke to the owner, Jim, he did apologize and offered to have a quality control supervisor come by to check the work and have it redone if needed. Although I appreciated the offer, we had had the quality control supervisor check the quality of the work in the past, and we are still having the exact same problems. Jim said he would check with the workers and call me back. He never did. It is our opinion that Excel Services does not adequately check the quality of the services they provide. A Denver native, I have followed Tom Martino from the beginning. I am the person that this referral list is aimed at, someone who trusts Tom and his opinion. I have used the Referral List multiple times, so much that my wife is sick of me asking "did you check the referral list?" I have heard Tom say that this company was "the best" and it is the company that he personally uses. We feel at best Excel Services was only adequate and did not seem to care to retain our business.
The Stole Earrings From My Wife
I used the service for 6 years, after getting a new crew of 3 girls, my wife was missing 2 pair of earrings from the master bedroom. I called the owner and was told sorry even though we advertise we are bonded, we can't help you. I asked again and told again, sorry sir after 6 years of service we can't help you!!! I think this is no way to run a company!!! The owner TOM could care less!!
Move In cleaning - exellent
I had Jim and his crew clean my house before I moved in last weekend. His service was great. We had to have flexible time-frames due to uncertainty of the move-in date. He was very easy to work with. Came to the home during my walk through and gave me a firm estimate. The crew was great. I was very impressed and thought the fee was reasonable. Two crew were there for 4 hours, and cleaned 1950 Sq ft home upstairs, and basement. They even did the windows for a little more. Pros:Flexibilty with scheduling. Timeliness. Efficient, and easy to work with. Cons:none
Home owner Excel has been cleaning my house for about a year. I have been absolutely trilled with their work they perform. It's great to be able to trust a company to come to my home and clean it without having to worry about the security of my home. I have things that are valuable to me and I know The quality is GREAT and the ownership is awesome. Extremely responsive (Jim, if he's not in the office will call back literally within five minutes) If I need to change my cleaning day ortime , he always figues it out. The costs have always been reasonalble and any additional work is always available. We feel extremely comfortable knowing Excel's staff has our home in their knowledgeable and caring hands. Sincerely Michelle Reiff
Office manager To whom it may concern: we have been using excel services for the last three years, and in that time have developed a very professional and courteous relationship with Excel. The office staff always works with me when we need to reschedule or change dates.They are extremely responsive and timely in all things they do. I do not recall a time they have not showed up for services ever. They constantly amaze me with the quality of service, and the products do not irritate my son's allergies. I would highly recommend them. Sincerely J Nelson
Holy cow. My house has never looked this clean.
"Deep" cleaned 2000 sqft. living space. Did a fantastic job for a very fair price. We will use them again.
This was the best gift I could have gotten for my girlfriend. House looks awesome!!!!!!!!
I had used Excel for many years at 3 different homes - they always took great care - show up on time and took care of all issues (not that there were many in over 5 years of service. They are the very best and I hope to use them for our new home in Parker.
Excel Services have been cleaning my house for over seven years and it has been a very rewarding experience. Our house is the best it has ever looked due to their high cleaning standards. No detail is ever overlooked. They are reliable, hardworking and always have a great attitude. It has been a pleasure for us to recommend Excel to our friends throughout the years and continue to do so
It is so nice to come home after a long day at work and walk into a sparkling house!!! Excel gives me more free time to enjoy my weekends and evenings with my family and friends where I used to spend the weekend cleaning the house from top to bottom. What a gift! The gift of time!! Excel has exceeded all my expectations by leaving my home amazingly clean every time they come!
Excel provides an excellent and outstanding service. Supervisors and office staff are very professional. The cleaning crew is so friendly that we feel like they are a part of our family now. My kids enjoy seeing them each week. They worked above and beyond to make my home spotless!
Excel Painting did a great job on our home, inside and out. They were very professional - they showed up on time and got the job finished without any delays. My house looks great now. We will definitely use Excel Painting again for their great quality and exceptional efficient service.
Star OnStar OnStar OnStar OnStar On Efficient, reliable and very good quality of work.
Interior painting could get very messy and annoying but the Excel’s crew made it so easy for our family. They worked with our schedules and were very patient with us. They got the job done quite fast and the quality was unbelievably extraordinary! I truly appreciate the attention to detail!
Will highly recommend
Excel Painting, good service, great crew!
"I was very pleased with the cleaning provided by Excel. They were polite and efficient and all stains were completely removed. I would use this company again and would recommend them to friends."
I wanted to let you know how impressed I was with the professionalism Excel who cleaned our carpets recently. Many carpet cleaning companies can do a good job with the cleaning, but it's rare to find employees like yours who are friendly, informed, and so obviously enjoy doing the work. I look forward to working with you again next year."
I have had Excel Services provide window and carpet cleaning services for all of my rental properties. I am glad to be able to have found a reliable and efficient company that I can completely trust.
Move In/Out Cleaning
Excel cleaned my rental house and it looked better than when I bought the place! Great job.
It was a great experience and I will highly recommend the Excel Services team to others.
We have a commercial building with offices that get very dirty and in the past had some problems with a few areas not getting as clean as we would like. We were nicely surprised today when we came in and those areas looked nice and clean. We appreciate the extra effort they put in to getting those tough spots clean!
I just wanted to compliment you on the great job that you did on our carpets!