It is safe to say that Tom Martino has heard more consumer problems, questions and complaints than any other individual in the world! He has been taking daily consumer inquiries since 1975 … first by “snail” mail, then by telephone, including calls from his radio and TV audience, then email came into vogue, followed by texting and messaging through Facebook, YouTube, ReferralList.com, Troubleshooter.com and any other way people found to contact him!
This unique career experience in handling numerous consumer problems, questions and complaints inspired Tom build a vast storehouse of information on consumer behavior. Tom realized, early on, the value of cataloging cases into various business categories. The result? He gained incredibile insightsd on the things that make consumers tick and the things that tick them off! He knows what makes them angry; he knows what makes them frustrated. He knows what makes them happy; he knows what makes them sad. This knowledge has made him a sought-after business consultant around the country.
Tom's business talks touch on the topics of lead generation, sales and customer retention as well as strategical planning for branding, marketing, advertising and customer service.
IF YOU WISH TO INQUIRE ABOUT HIS SERVICES FOR YOUR BUSINESS, CONTACT US!