Though I answer phone live, rather than voice mail. I do have a definite Boston Accent/Affect.... many find it charming, others may not. There was never any intention to be rude to you. If I requested name and number to call you back, it was because I was serving a client prior to you calling. This allows me to give you adequate the time and attention you deserve, rather than splitting my attention. Feel free to call anytime to discuss this matter.

Gary, Thank you so much for the review. You just can not buy advertising that is as powerful as a referral. Your extra time to make a review is truly appreciated. Jeff

Kirk, You were told incorrectly. I stand behind all my work. I would never want anyone to NOT be a walking advertisement of satisfaction. You can call or email with any question, and I will tell you my warranty on that particular service. The one exception is when a person buys parts elsewhere, or the car has an underlying problem that is impeding the key or remote fob programming service. I can not guarantee the success of these recycled parts. Online parts work out about 85% of the time. To be a REAL consumer advocate, I will credit the programming fees toward use of my products, should the ones bought elsewhere not work, even though there is additional time incurred. When we supply the parts, I guarantee success.

Hannah, Thank you so much for taking the time to post a review. It is amazing how we will kind of get used to problems that creep up slowly. When we finally get them taken care of, it is often one of those "Why didn't I do this ages ago" moments. I really do appreciate your sharing with the larger community. Jeff

It really is a pleasure to help people resolve their technical challenges. Because my industry has never adequately marketed itself on a national level, many people have resorted to buying remotes from remarketers of used parts online. I recognized this was likely to be a fact for some considerable time, so my business model was adjusted to ACCOMMODATE taking care of all those who were sent here for programming by these remarkets. As you mention in your case, the cost overall was about the same as if I supplied the parts, and that usually is how it goes. There are a handful of instances where clients did save a considerable amount of money doing it this way, but it is more the exception than the rule. So no matter what, we can help with most all year, makes and models. I appreciate your taking time to share your experience, and that we will have an opportunity to be of service in the future.