Brothers Flooring Inc.
Brothers Flooring Inc. consistently canceled my appointments to do other's "Big Projects"
Brothers Flooring Inc. consistently canceled my appointments to do other's "Big Projects".
My advice is not to use Brothers Flooring unless you have a big job. My $500.00 job just didn't seem to be valuable to them.
My experience on July 9, 2019 with Brothers Flooring's estimate was great. Ralph Jorgensen was on time and very professional.
The problem was that they never kept an appointment with me after that - my job was too small, so my appointments were give to others.
On July 11, I made an appointment to have my floor refinished on July 30.
Brothers Flooring didn't contact me about canceling my July 30, appointment. The day before the appointment, they were supposed to call and let me know the time they would arrive. When they didn't call, I called them. I spoke to Angelica, the office manager. She told me that two of their three crews had quit that morning. And they would have to re-schedule. She explained that my job was small, and she had to fit me in between bigger jobs. We re-scheduled for August 15, the earliest next appointment. I told her that I'd appreciate if they would let me know if they had an opening earlier. I told Angelica about the appointments that I had to move to be free at for them. When I asked Angelica why they hadn't called me when they knew they wouldn't be coming, she explained that she just had too much to do. She seemed upset that I thought she should have notified me.
On August 3, Brothers Flooring called me and said that they had an opening on August 6. I took the opening. Brothers Flooring called on August 5 and told me the crew would be there between 7 am and 8 am on August 6. We moved all the furniture and everything hanging on the walls out of the room where Brothers Flooring would be working. I was waiting for Brothers arrival when Angelica called at about 7:15 am and said they couldn't come, they had other big jobs to do. Angelica was surprised that I was upset and told me that I just didn't understand all the problems she had to deal with.
We rescheduled for the next available appointment, August 21, 2019. Angelica said she would call the morning of August 21 and let me know when they'd be coming. (This is a change. Before, I was told that I would get a call the day before my appointment. I think that I got "Special Treatment" because I complained to Angelica.)
On August 9, I decided to find another company to do the work. I called Brothers Flooring to cancel my August 21 appointment.
Before posting this review, I tried to call Ralph Jorgensen. I wanted to tell him about my experience. I called on Tuesday August 6 and was told that Ralph was out of town; Ralph would call me back by August 9. He didn't.
Amazing Refinishing Job
WOW!!! I would give Brothers 20 stars if I could. Ralph came out on a Wednesday, I received a very reasonable quote on Thursday morning, and James started the work on Monday morning! I had an old tired red stained high gloss engineered floor. James sanded it beautifully and mixed an amazing half grey half brown stain that each board soaked up differently. It looks like a brand new floor. James suggested a satin finish and we are so in love with this new floor! Ask for James. He was a pure joy to have in our home. WOW! Wish I could upload some pictures!!! We love it!! Ps. Ask for James!!!!
I wanted to send an email to say what a wonderful experience having our floors refinished by your company was. Amos did a fantastic job on our floors and steps! It's hard to believe the transformation - especially on the stair treads! He went over and above our expectations and we'll surely use your company again in the future for any of our flooring needs. We'll also be sure to recommend any of our friends and family as well. On another note, since we are expecting our first child and wanted to have the floors and rooms finished before he arrives - your ability to fit us into your schedule so quickly was also a HUGE help to us! Every step of the process with your company went well from the initial consultation to discussing upgrades over the phone, scheduling to have someone start work and then the entire process of patching, sanding, staining and installing baseboards. I never felt uncomfortable with Amos in the house when we weren't there and he was great with our dogs, too!
Please also feel free to use Steve and I in the future for a reference.
I am beyond pleased with my old oak floors that you refinished last week.
Really, I never write raving reviews because I am difficult to please, but
you do deserve a thank you! Not only did we have a time crunch, you gave us
an unbelievable deal and I really did not have great expectations because I
was going to sell this house. These floors are beautiful!!! This home was
built in l920 and they almost look new! I have never seen such a
transformation! The corners are perfect, there are no uneven pools of
finish anywhere. I had bids much higher, and I chose you because I was
treated so nicely. Shari was great, and the customer service was perfect.
Thank you for everything. It is a pleasure to do business with people who
still believe that quality and great service are the foundation of a
business. I will recommend you to everyone, and will use you in the future.
You are simply the best. Thank you.
Did a great job
I thought they did a great job. You should be getting some referrals from the neighborhood
How pleased we are!!
I wanted to let you know how pleased we are with the recent hardwood flooring your Company installed. It was pleasant to have such a professional staff working in our house. The attention to detail was outstanding. Your staff was always punctual and were constantly cleaning up as they progressed through our house. It was nice to not have a mess to clean up when we came home each evening. I would highly recommend your company to anyone looking at hardwood flooring. You definitely exceeded our expectation with all the attention to detail and timeliness!
Highly recommend for a quality job on hardwood flooring.
Pros:Punctual, kept us informed throughout process, high standards of workmanship, fair price.
I want to let you know how pleased I am with this last refinish job on my hard wood floors. Deshawn did a most wonderful job. He was professional and obviously skilled. My floor is just how I invisioned it to be. The color is beautiful. The job superb. One can tell this was done by a seasoned professional. But I must say most of all I want to thank Brothers Flooring for taking their business, pride, and concern for their name and workmanship seriously. You went up and beyond to accommodate me and my kitchen floor by redoing them to a perfect satisfaction.
I thank you from the bottom of my heart.
Nice finished product.
I wanted to let you know, Robert did a great job
yesterday. He put in a long day and really had a nice finished product.
Thanks again for your help.
I'm writing to let you know how pleased we are with your service. The scope of our project was large, and your organization successfully and capably pulled it off without a single hitch. Jose performed a most excellent job. His craftsmanship is spectacular and his meticulous attention to detail has added a warmth and ambiance to our home of which we had previously only dreamed. His professionalism and courteous manner were especially comforting, as we had the entire main level of our home done while home with a 15-month old child on spring break from day care. We look forward to having you back next year when we do the floors in the upper level. Thanks again for the phenomenal service, expert customer care and stunningly gorgeous hardwood floor. We will unhesitatingly and warmly refer your services in the future
Date Added: Mar 29, 2010
Star OnStar OnStar OnStar OnStar On
Brandi from N/A
Please tell Ralph that Roman did a wonderful job and was very professional and always on time. We will always recommend Brother's to our friends.