22 Reviews
Betsy Blah
Denver, CO
Not a chance - ever again will I call there guys

My husband heard an ad on the radio by the owner who said they work with people with bad credit and so on and was really impressed. So I called them to talk before the company I had already been in contact with. The guy I spoke with was very.... professional. Not involved at all. Just got what he needed and moved on. They only deal with credit 600 and above. (what happened to bad credit?) But you really need to have a 630. (we were BARELY under 600) By the end of the conversation, he told me we need to rent again until we can get our credit up, but he'd check back in periodically and see what we decided to do. I called the company that I had already been in contact with and they laughed when I told them what he said. Loan is in process. Oh and they are super friendly and have personalities.

January 2020

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Theresa
review 19833

Hello Brent, Joel went way above and beyond his call of duty to help me get my home refinanced. Bank of the West denied my subordination and also denied the appeal. It was Joel's persistence and encouragement that made me pursue writing e-mails, calling the bank, calling my current mortgage holder, talking with every customer service rep, and finally speaking directly to the Senior Vice President of Finance to get my subordination approved. I was so discouraged after the appeal was denied, but he followed up on a regular basis never letting me give up. Now I am in a 30 year fixed loan and can breathe about staying in my home. Joel is passionate about his work and about helping his customers. I will be referring Ideal Home Loans to anyone needing your services, but mostly I will be referring them to Joel.

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kelly diorio
Trustworthy

Ryan at Ideal Home Loans knows what 'customer service' means! Due to past real estate experiences, my Dad and I were both SKEPTICAL at first about Ideal following through. There are so many scams out there! But they refinanced my Dad's home at a spectacular rate. Dropped his mtg payment over $300/mo. No out of pocket expense except appraisal. They even closed the loan on the day/time we wanted and came to my Dad's home! All the numbers were consistent from the Good Faith Estimate to Settlement! They make the loan process so easy. We aren't exactly easy-to-please customers and we expected it to be a nightmare! It was a giant blessing for my Dad. Thank you RYAN!

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Mike G
Great service!

I refinanced my house with Ideal Home Loans and was impressed with service and professionalism (personal thanks to Phill). My questions and concerns were addressed immediately, I received a great rate, and it took very little time to close on my new loan. I definitely recommend Ideal Home Loans!

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Elizabeth
Excellent Service

I refinanced my mortgage with Ideal Home Loans. Just like previous comments, I too am very impressed with the service and professionalism of the company and their employees. I really appreciate all the effort by Matthew Kim. I will definitely recommend this company to my friends (I already have) and if I get the chance I will use their services in the future.

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Janet
Very Impressed

I can't say enough good things about your team. I was extremely impressed with the service I received. Job well done! I would definitely recommend you, Joel, Diane, and Ideal Home Loans to anyone I know looking for a mortgage loan. Thanks again, all of your work was greatly appreciated. Thank You, Janet

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Chip
review 19838

Hi Joel, I know I still have to get through the closing tomorrow, but wanted to let you know how much I appreciated your help throughout this process. I know that at times with my schedule and missed calls and emails you probably wanted to pull your hair out dealing with me. You were always very understanding, professional and courteous. You put my mind at ease throughout the whole time we worked together. I feel that I got to know you as a person (even though you are a Cubs fan). Hopefully your daughter doesn't get to attached to Boulder, remember I am a CSU Rammie! Ideal Home Loans has a great ambassador to their company with you. I will continue to prospect for you here in Northern Colorado, and give people interested in new loans your number.

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Janet
review 19839

Kiress, I can't say enough good things about your team. I was extremely impressed with the service I received. Job well done! I would definitely recommend you, Joel, Diane, and Ideal Home Loans to anyone I know looking for a mortgage loan. Thanks again, all of your work was greatly appreciated.

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George
Job Well Done!

Kiress, I do want to thank you for the job well done. Right now I am refinancing my other house and the quality of service and follow up they are doing are no match to the excellent service you have provided. Thanks for getting in touch.

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Theresa
Excellent Service!

Joel went way above and beyond his call of duty to help me get my home refinanced. Bank of the West denied my subordination and also denied the appeal. It was Joel's persistence and encouragement that made me pursue writing e-mails, calling the bank, calling my current mortgage holder, talking with every customer service rep, and finally speaking directly to the Senior Vice President of Finance to get my subordination approved. I was so discouraged after the appeal was denied, but he followed up on a regular basis never letting me give up. Now I am in a 30 year fixed loan and can breathe about staying in my home. Joel is passionate about his work and about helping his customers. I will be referring Ideal Home Loans to anyone needing your services, but mostly I will be referring them to Joel. Respectfully, Theresa

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