Master Rooter Plumbing, LLC
Failure to call or show
Been trying for a week to get this company out to clean my main drain from main stack to street and they've failed twice to call or show up..
Telephone folks are very sweet, but the company owners don't appear to me to know how manage their business or provide even reasonable customer service from their "technicians."
They don't even appear to know what's being offered on their company web page.
Good luck with getting these folks to provide normal service..and don't expect them to provide any emergency services related to drain clearing and cleaning.
i am so amazed at how wonderful and professional all the people who helped us with our problems on christmas day! Amy from Master Rooter was very helpful and understanding. i could see the smile through the phone! and we were not face timing! she even called back to tell me their guy was on his way and should be at our house in the hour. Fifteen minutes later Kevin was at our door. Very nice, very professional and very thorough. fixed our problem in less than an hour and we were set to go. thank you soooo much to your company and your employees. i will recommend to everyone i can.
Love, Love, Love
We had a sink back up. When Master Rooter came out we discovered that it wasn't that the sink was the problem but that we had an underground leak that was slowly leaking up through the basement floor in a spot we never accessed in the normal day to day living. It required a number of days, tearing out and replacing 40 feet of sewer line and then replacing the concrete. Everyone who came to the house was beyond nice. The work done is superior and they left everything clean through the entire process. We will use only Master Rooter from now on.
There when they say they will be. Quality work at a great price. Honest, reliable, and affordable - can be hard to find - i found all three with Tony. Now my go to for plumbing.
LIFESAVERS!!! called them with an emergency and they showed up as promised. Best of all I didn't feel robbed when they told me what my little emergency would cost. Tony was very upfront and honest. He got my problem fixed and even made some recommendations about how to avoid future problems. Great guy!!
I had an emergency because our 1999 hot water heater began to leak about 7pm. I went to the internet to find someone. who could come to turn off the gas (I did not know how) and the water as the pipe connection was eroded. I took a chance on Master Rooter. The plumber's name is Terry. He came in the same evening, but with the wrong size tank due to my lack of knowledge. He returned today, putting in a new one at a reasonable price, not charging for the after hours trip. I appreciated that because we are seniors.
I highly recommend this company-thanks for doing a great job! Joan
They were honest, informative, on time, understanding that even though it wasn't an emergency for them it was an emergency for me and they were awesome. I couldn't of asked for faster or better service than what I received from the first initial call to the technician arriving at my home. Thank you for all you did to get me rolling again!
Ken installed a new hot water heater for us. The estimate was hundreds of dollars cheaper than the other estimate we received. He was very professional during the estimate and did not try to pressure us into anything. When we were ready to go forward with the work he was able to start quickly. The whole job was done in just a few hours and we have been very pleased with the results.
He came through right away and did the work with no issue. He was very courteous. Unlike other companies, he did no add-on pricing. He did the work as easily as he could without charging any additional money.