Piper Electric Company, Inc.
We commend you.
We were surprised and pleased with the quick and thorough service we received from Piper Electric late on a Friday afternoon. We called another company first and were told they do not give weekend service unless it is an emergency. To us, our problem felt like an emergency. My husband called Piper. Enter your dispatcher, Marco, who my husband said talked with him like he was the most important call he received all day! Marco called us back in about three minutes and said that he could have a truck at our kids’ home in about twenty minutes. Within that twenty minutes, Dan walked through the door. I could not explain to Dan what the problem was and that he would have to wait until my husband arrived. Dan was very patient. He had to move a lot of stuff out of his way in order to access the area he needed to work on. We didn’t know what the service would cost, but were very pleased when Dan gave us the bill for services. Just wanted to let you know how glad we are that we stumbled across your company. We commend you for having the good sense to hire folks like Marco and Dan, both with such good attitudes toward customer service – especially on a Friday afternoon!
Express my thanks.
I want to express my thanks and my complete customer satisfaction for the work completed at my house. Randy is an absolute star and was integral in helping me manage and organize the project. This guy is extremely conscientious! He was always there on time, did exactly what he said he would do, and made some great suggestions. He went above and beyond the call of duty for us. Working with him was the best experience I had with all the subs who worked on my project. He had some wonderful helpers! Mike, Floyd, Haden, and Louis were great to work with, and I am grateful to Piper Electric for allowing these guys to help me with my project.
Beyond the call of duty.
This is to compliment your company on all the electricians you have working on our facility. All the men were eminently polite and very helpful in every way. Jerry and Matt did many things to help me that I considered beyond the call of duty. I admit that I was dreading this project, but your electricians made it surprisingly easier for me. I am an older lady living alone so this is especially important to me. You are fortunate to have such men on your team.
I called to see if someone could come out to take a look at our panels not knowing anything about it! and instead of coming out anyway and charging us, whoever I talked to worked with me over the phone on how to inspect it and save me money! AMAZING customer service.
Cooperative and helpful.
I would like to thank you for the exceptional job being done at my house. You and Chris were very cooperative and helpful in making this electrical project work. It’s been a rather painless process getting the work done right and I really do appreciate that. Chris really knows what he is doing.
The best news I have to report about renovating my 1929 home is working with Piper Electric. Paul has gone out of his way to make sure the electrical part of this project is top notch. Daryl did an outstanding job and went beyond the call setting up lights for a tile installer. Marco offered great insight on where to add lights and what would work best for each room You have a wonderful team of good people who know how to communicate and make the customer feel valued.