Quality 1st Service Group

Quality 1st Service Group
5
107 Reviews
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Tom
Misdiagnosis and Frustration
Due to an extremely poor diagnosis of a leak in the ceiling of the unit below ours, we ended up cutting holes in our bathroom drywall to repair a t-joint to our bathroom sink only to have the major cause of the leak not be identified (a pinhole in a water line far away from the drain) leading to a continued leak into the ceiling of the unit below. There was apparently a small leak coming off the drain from our bathroom vanity, but that could never have been the cause of all the water logged drywall. Q 1st offered to work with us on our bill, but eventually refused. Would not recommend.
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Dasha
Quality First Plumbing Service
Last night was cold out there and my unit and whole apartment’s turned off the water because water pipe was frozen. We called Quality First Plumbing service. I really appreciate your quick professional services. Brad you’re the number one. Thanks a lot!!!
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Andrew Moore
Professional and Dedicated
Had my water main freeze due to cold weather and Zach and Brad came to help thaw me out. Zach is a dedicated employee and stayed until 8pm on 1/30 doing everything he could to help me. Both gentlemen were courteous and professional. I would recommend Quality 1st for your plumbing needs
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William Steitz
Homeowner
Chris and Zach arrived on time and took care of my problem in less than an hour. I highly recommend Quality First to others.
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Jim Wilson
Need a Plumber, call Quality First
We have had Quality First Plumbing out to our home 2 times in the last 3 years, both times we were very pleased with the work and price. Ray Massey came out yesterday to replace an outside water faucet that had problems. Ray was very courteous, knowledgeable and explained our problem and the different fixes before fixing the problem. This company if first class and stands behind their work. Emily was our dispatcher and kept us up to date on Ray's arrival. We mhave had 2 great experiences with this company and there is no reason to believe that the 3rd will be any different. Jim Wilson
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Bruce Rozelle
Mr
Tobie Cordova did an exceptional job on replacing our toilet and shut off valve. He was also very pleasant and knowledgeable. I will recommend Quality First.
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Bruce Rozelle
Mr
Tobie Cordova did an excellent job replacing our toilet and shutoff valve. I highly recommend this business and intend to use them always. He is also very personable. He and the business deserve a 5 STAR rating.
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BH
Tech
I greatly appreciated the service I received yesterday from Quality 1st Plumbing & Heating. Snow storm just starting and I came home to no heat. Dorretie the dispatcher assured me she Would have a service technician here As quickly as possible. She did and Austin arrived, and diagnosed the furnace problem. He explained to me what was wrong and had the parts with him to fix it. He was knowledgeable, professional And worked efficiently. It meant a lot to me to know that Quality 1st was there to help me during this emergency.
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Chris Gillespie
What Happened?
Nice people, and there prices used to be reasonable. Something has definitely changed. Of 7 quotes to replace my AC they were by far the highest. And just so were comparing apples to apples, they quoted me $4,000 more than another company for the EXACT same unit (same brand, size, warranty, etc.), and yes, the other company is on the Referral List as well. I have no doubt they do good work, but get more estimates before proceeding.
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Ryan
review 6543
I've had plumbing problems before but nothing like this. The main water line from the curb to my house sprung a leak and was dripping into my basement. The city could not turn off the water because my shutoff valve had ceased. My yard had to be dug up to get to the leaky pipe underground to prevent a flooded basement. My nightmare had begun!I called Quality First Plumbing and they found a way to pull the necessary permits that day and fix my problem. But it wasn't that simple, another large issue caused the project to get delayed until the next day. Quality First hooked up temporary water for the evening and came back the next morning to finish the job.Although I figured my bill would be at least twice the original quote, it came out the same as originally promised even though they had to have an entire crew on site at my house for another 8 hours. I will never use another plumber for anything. They stick to their word and they have my repeat business.
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