Roof Worx, LLC.
Your customer service is without question, EXEMPLARY! Thank you so much for your timely follow-up calls. You come highly recommended and I am looking forward to working with you.
Great Customer Service
The crew installed the new roof today, and I am so impressed with their effort! Everything looks great! They did an amazing job of cleaning up the job, I really had to search to find any kind of debris in the yard that would indicate all of the hard work that went on here today.
Thank you and your organization – it’s great to know that folks like you still care about real customer service.
We recently sold our home and one condition of the sale was that the roof was to be replaced due to storm damage. We contacted Victor at Roof Worx as he’d done great work for us before on a gutter repair. We were in a spot with a tight window to get the work done before closing. Vic got our job scheduled quickly. We were given all the information about what the roof replacement process would entail, including delivery of supplies, expectations for working hours and even the level of noise to expect. Everything happened right on schedule, supplies delivered, roof stripped and replaced and job site cleaned up in a very thorough manner. We couldn’t be happier with the experience.
Through the entire process, Vic and his team behaved like the professionals they are. I never got the impression that this was a ‘storm chasing’ outfit that was just looking for a few quick jobs before moving on to the next town. It’s wonderful to interact with folks who take their work seriously and show you respect as a customer. I would not hesitate to recommend Victor and his team at the Thornton Roof Worx.
The company made several contacts in advance to be clear on scheduling and, when the weather turned nasty, the schedule was re-set. The crew appeared to be ver competent and efficient. The company rep made sure that we knew what to expect and answered the few questions we had. The job was completed in a timely fashion and work appears to be first rate.
In the bitter cold at 7:30am in late December, Roof Worx showed up at our home and about five fellows shoveled a foot of snow from our roof! By 4:00 that afternoon, our new roof was completely dried in and by 4:00 the next day we had a wee flashed and waterproof. We are totally satisfied with the fast efficient organization of our roof replacement.
RX did a solid quality job on the roof, thoroughly cleaned up the yard each day so that my kids stayed safe. And went the extra mile on the small details, paying attention to appearance and quality. We are very happy with this whole process.
I hired Roof Worx to replace our roof after a recent hair storm. Initially we thought it would be just to replace the layer of asphalt shingles, but it turned out that there were cedar shakes below them which needed to be removed and no proper decking. Roof Worx took care of everything in the most professional manner. They even worked with my insurance company on replacing some vents (not just the cover) when it was discovered they were damaged. The quality of their work from start to finish was superior and they went above and beyond the call of duty in a number of areas (including moving the old swamp cooler). Throughout the entire process, my sales rep, Victor Stewart, was right with me. He made sure Iw as entirely comfortable with every phase of the process, including pricing the details. He made a painful process easy. He was always responsive, answered every question I had and provided great follow up after the job was finished. I highly recommend Roof Worx and don’t forget to ask for Victor!
The field manager was very courteous and professional. He was very helpful and explained how the various shingle types compared in cost and quality. He was also very thorough in explaining what the procedures would involve in having our roof shingles replaced and what we needed to do inside and around the house to get prepared for the project. The work crew worked very hard to get the job done and our roof looks great. I highly recommend Roof Worx.
Excellent job on our roof and gutters, and for working out a few final issues. We have recommended you for two other jobs in the neighborhood and will continue to do so.
The whole experience was great. I saw lots of roofs being done, but this was a smooth, clean process from the sales personnel, Brian, to the workers and the lead of the project. I would recommend them to anyone and did.