Good prices, But...
Good prices but low trade in value
We had a great experience with century rv..I will be a repeat customer in the future
We worked with Derick Holland at Century RV and he was wonderful! Not high pressure and very informative! Lowest priced Keystone Cougar's in the nation and was willing to even fight to get us a better price! Would recommend Derick to anyone!
They have excellent deals,
We purchased a used RV in March of 2016. Our first trip down meeting the salesperson (Derick). He was very knowledgeable and professional at first. Until the deal had been brokered. The majority of the financing was arranged over the phone as we live in a different state. We were told several times that we'd be "called right back" which never happened. We then called the finance department and talked to Angie. At which point she was the only positive experience that we had at this business. Once we went down to finalize the deal for whatever reason we were passed on to another finance person (Chris) which opened up by telling us he makes no commission on selling a gel coat system, but insisted throughout our entire encounter that we needed it. As well as an aftermarket warranty, which the pitch on that was it was "free" and how could I not say yes to something that was free (It's most certainly not). Before we met with the finance people we were told the camper would be filled and checked to ensure everything was in working order and by the time we were done it would be ready. We got out there ready to hook up, nothing was ready. There was water in all the tanks, it was still hooked up to electricity, all the slides out, sewer hooked u[, etc. Conveniently there wasn't a soul in sight to help with things. Overall they earned 2 stars from Angie, and the knowledge only from Derick. They have excellent deals, and their merchandise seems to have good quality. I wouldn't steer people from the business, just don't have high expectations or low patience.
They were very nice. Wanted to bring my mother in an she was able to leave with her dreams answered. Jerry, James, Ed, Angie are wonderful people.
Friendly staff good pricing. Go see Jimmy Sr really knowledge and nice.
I am very impressed with Century RV I wouldn't go anywhere else for my RV needs! I bought a brand new 2017 cougar and the experience was amazing. Ray took care of all my needs and was super helpful and nice ! I want to thank Ray and everybody at Century RV you guys truly are an outstanding business!! Will be back again
My neighbor purchased an RV from Jerry in sales and had such a wonderful experience that we decided to go take a look. Jerry was busy so we dealt with Ray and Jimmy, and had and absolutely AMAZING experience. We purchased a brand new camper and couldn't help but have our faces hurt from smiling afterword's. James in Finance was very helpful, and did a great job of explaining the paperwork and giving us reasonable solutions to future needs. I would highly recommend this dealership to anyone and everyone looking to purchase a camper! Kudos to the owner and Operator for such a wonderful experience.
Terrible experience with sales and service unuseable Trailer
I purchased a travel trailer from them around July of this year. I now have a trailer that is not towable. Every time I push the brake pedal the front axle of the trailer locks up and tries to seperate from the tow vehicle even with the controller set to 1. I also have a refrigerator that will only run for 1 hour at a time, if it will even start. I took it in and they had it for 5 to 8 weeks. Nothing is fixed and they will not help or call me back. I spoke to the service manager and was told that I would have to call the axle manufacturer myself and I would have to pay 3 dollars a mile to have it towed to Century from Conifer. It is not safe to drive with the axle locking up. They also told me that they would just do what they have already done and it did not fix it the first time. Still trying to get the front cap fixed also, It was on the WE OWE when we bought it and still nothing. I have left 3 messages for the general manager over the last 3 weeks and he has not called back. Stay away from this place. I can't believe they are on a referral list. Horrible Experience.
Poor service dept.
Purchased a new RV in August 2015. Sales transaction was ok, no problems but nothing to write home about. Sent in a warranty service request in late March of 2016. After numerous attempts to contact the service/parts by phone (with no response), I was finally able to reach someone. They requested a list of warranty items with pictures, which I sent them, and then they would contact me to bring my camper in when the parts arrived. This process took almost 3-1/2 months.....unbelievable. All I needed was a new stereo speaker, an electrical cable and a standard water heater. I was finally able to take it to them on June 22 with a promise to have the work completed in a week (fairly minor repairs). A week passed an they hadn't even started on it yet; had to cancel a July 4th camping trip. They finally finished the work on July 7th, but forgot to replace a brake light which I just ended up doing myself since it probably would have take another week for them to get to. This is the worst service dept. I have ever dealt with. It is very apparent by simply standing at the service desk that the employees are untrained and completely disorganized. The facility is way too small and there are RV's packed into the lot like sardines. I would highly recommend using another RV service dept. if you can.