They called me 35 minutes into my call window to say that done couldn't make it. That's the 2nd time done has not followed through. Done originally came out and scoped my sewer line. The tech at the time said I would be mailed a video and I never received one. This time I didn't even receive the tech. I won't be using them again.
We were very satisfied with the work Done Heating and Plumbing did for us. They replaced our garbage disposal: the technician was friendly, informative and patient while we considered the estimate and our other options. They used quality products, were easy to schedule with and showed up on time. I will call them again.
These are the folks to call!!!
Done Plumbing & Heating was recommended to me by my boyfriend. I had a sewer backup because of blockage. I called Done. They had a plumber at my house within an hour. The plumber, Jake was great. Professional, courteous and thorough. He snaked the line and recommended I have a camera sent into the line to ensure the blockage was all clear as the water flow was not entirely back to normal. Based on his recommendation, Jason came out the next day and found a pretty bad blockage. He was able to clear the line, saving me time and ultimately money. I have worked with other plumbing and heating companies who have wanted me to purchase service agreements, try to up sell me, etc. Done did nothing but come out and fix my problem with nothing but professionalism. Their service is impecable and the technicians are nice and friendly. Done is definitely my go to plumbing & heating company from now on. Thanks Jake and Jason
Very thoughtful in understanding total situation before making recommendations. Tested everything that could be involved in our problem, and then gave us the best possible solutions. Very informative, great service
I had a lot of issues today, that Gavin was able to address all today. It is a huge releif to me, and my home was left in a clean manor. The customer service was terrific! Thank you so much for getting the job done so fast and pleasent.
Friendly & Knowledgeable Service.
Gavin came to my home immediately. He was knowledgeable and up front about costs. He took the time to explain my plumbing problems and how to care for them in the future. Definitely will call again. Quality work
Gavin is a good plumber. Very professional and on time. I'm pleased with his work
I love the folks at Done Plumbing. From the first call into the office through the completion of the job. They are great. Excellent customer service and follow up. They are extremely responsive
Very pleasant. Did the work well. I would call Bill Schretzelt back to do my plumbing work. Star OnStar OnStar OnStar OnStar On Courteous John G. from N/A Employee Thorough competant & Courteous
Faucet in the kitchen.
At the beginning of the week my faucet in the kitchen broke. Called Done Plumbing. They promply came out and new exactly what to do. My husband thougth Done's estimate was to high. Went with home depots faucet and contractor help. Home depot came out said they could help because they could not fit under the sink. Called Done again. Same tech Josh came out was able to install quickly. Very professional, courteous. I'll alway use Done and I will ask for Josh!!
The service was preformed quickly and on budget. The progess was explained in an easy to understand manner. To include possible up-grades and things to consider in the future.
Josh Swigart was amazing. He worked around my weird work schedule & came at 9 p.m. to help me figure out a problem that had defeated another company. Also, I was low on fund and the wonderful dispatch person waived the arrivel fee as well. Jost was friendly, professional, great at explaining what was going on and thorough. What an asset he is to your company. Anyone still smiling at 11:30 p.m. when he got done deserves a raise!
Mainline Backing Up
Gavin came in acessed the problems, told me what needed to be done. Did the Job quickly and efficiently. Informed me of products that will help to keep build up down. Very nice. Thank You.
Service was great. Gavin was on time, worked quickly and took care of my problem professionally. I always use Done.
Gavin was very professional in dealing with my two plumbing problems. Also, very affordable.
Showed up on time.
Everything was explained really well. I knew what was going on. They showed up on time and got the work done in the time expected. I will call Done Plumbing again.
Technician was knowledgeable and did a very nice job fixing my plumbing problems. Also he cleaned up when work was finished
Gavin was so pleasant and knowledgable about what he was doing and friendly and was great with my dog. P.S. These are the guys I will call from now on. Star OnStar OnStar OnStar OnStar On Big impression Ms. Kessler from N/A I'd like to take sometime to tell you about your company that you may not know. Let start with your intake operator. She was warm, friendly and knowledgable. Then there was your employee name Walter Maciejewski. He actually showed up on time. He too was very professional and friendly. He was very thorough and even did some follow up work on my behalf. I'm pretty impressed how much he put into my call, as well as, his boss Mike. You should be proud of them and how well all of them represented you. Sir, I'm disable and a widow. Believe me I've been taken advantage of too many times to count, I'm still regretting some. Would you please let them all know how terrific I think they are and thank them for caring about their job the way then did. It has left a big impression on me. You have a good company and I'm sure you're proud. Well, thank you for taking your time to read my letter and let them know they did a great job! It's Done!
Gavin was quick and effcient. Thanks for a great service experience
Called DoneÂ® at 9:45a.m. and received excellent response. Job complited within a few hours with additional helpful suggestions to maintain our household .
Use this company
Gavin was very helpful and provided us with options to help us minimize future problems to costs. We will definitely continue to use this company and to request Gavin.
Gavin was very helpful and provided us with options to help us minimize future problems and costs. Weâ€™ll Deifinetly continue to use this company and request Gavin.
I rent a house and needed my main line cleared. The upstairs shower backed up into the downstairs toilet and shower. And the downstairs toilet backed up as well. Not good. So I called Tom and he was great. I called at 11:30am Saturday morning, he said he could be there by 1 and that he would call 30 mins before the appt. And he met both of those commitments. And after 2 hours and all his heads, he finally got the line cleared. And he gave an estimate of what it will take to redo the section of line that has root issues.
Always there when you need them.
Always there when you need them. I've used Done numerous times at my home. They are dependable. You can count on them to get the work completed in a timely fashion and the quality is great.They are very professional from the person who answers the phone to schedule the service to the technician who does the service work.
I saw that Done Plumbing had an A+ rating in the Better Business Bureau, which was why I decided to call them. They replaced my water heater, and the installation was faster than I thought. They came out and did the work right away. I did not really have an opportunity to get another bid because they hook you in with the trip charge when they come to do the estimate. Also, I would have liked a copy of my warranty...they have it in their book but I did not get my own copy. Overall, Done Plumbing provided good service and I would consider using them again.
Confident in their quality.
The technician made me confident in their quality. I recently used Done Plumbing for some work in my house, which was built in 1975/76. I have lived here for 15 years and, as far as I know, this was the first time that the house had been Roto-Rootered. Done Plumbing also repaired a leaking pipe. The work was completed yesterday, so it is hard to rate the quality at this time, but the technician who did the work made me feel confident that he was qualified, so I am expecting high quality. Initially, I was going to call Home Depot, but I wanted a company that had good ratings on the BBB and Tom Martino's referralist.com. That is why I decided to use Done Plumbing. They responded quickly, within an hour of the time I called. The technician wore booties over his shoes when he was in the house, which I appreciated. He was very conscientious and well-mannered. He fulfilled my expectations in terms of customer service. While the cost was a little more than I expected, I did not feel that I was taken advantage of. I feel confident that Done Plumbing treated me fairly and did a good job.
Drain Cleaning Emergency
Clyde was here just as fast as promised. He was super friendly, efficient, and did it right the first time. We are very pleased!
Perserverance & Dedication
Nick was extremely helpful & courteous. All of my questions & concerns were addressed promptly. Nick made certain that I had a complete understanding of my problem & solutions. His perseverance and dedication to solving my problem was not only greatly admirable but also tremendously appreciated.
I had drains plugged up and with in 2 hours Gavin was there and had me all fixed up. Thank you for the promt service.
Josh did a excellent job. I would not hesitate to refer him to my friends. Thank you.
Done Plumbing was very proffesional and had execllent customer service. The craftmanship was done above expectations.
Gavin showed up right on time.
Gavin showed up right on time and ready to work...after he loved on my dog! Anyway, he inspected my toilets and advised me of my options. He had to go out for some parts and still got the job done in a timely fashion. Good Job...but my dog will miss him!
Gavin did an excellent job, very nice, and explained all that he was doing. I use Done Pluminbing when the need arrises.
Service was quick and fair. I called Done because of glowing recommendations from a friend and now I will be suing them in the future and recommending them to my friends.
He was very personable
Ben did a very good job. He explained what he was doing and the pricing very well. He was very personable. I will use your company again.
I trust them I can trust Done.
I trust them I can trust Done Plumbing to take care of my elderly mother's plumbing issues with exceptional service and care. I know that Done will take care of her without charging her too much or telling her she needs things that she doesn't really need. They treat her with respect and are very professional. I feel comfortable having Done go to her home without me there. Done Plumbing has been servicing our family for years and I've always been most pleased with every aspect.
They are 1st rate...
They are 1st rate... No comparison. I first started working with Done Plumbing for my plumbing needs about 4 years ago. They have never let me down.. they always do a great job, quick, and very dependable. I feel very comfortable refferring them to my friends and family.
This was my first time using Done Plumbing. My water heater was going out. Done Plumbing sent technician \Kenny\" to save the day. Kenny installed a new heater and was very professional from start to finish. Done Plumbing is the company I will use from now on."
Main Sewer Replacement
Main Sewer Replacement On Tuesday another company arrived to replace our Main sewer drain. When the contractors got here to do the job, they rescoped the line and it was different than the \Other\" company had told them and needed to change the price... they packed up and left. The Company said they would call me that afternoon and did so wanting an additional $1800. for THEIR error... I told them NO Way.....Wednesday morning I contacted Done Plumbing for a free estimate. With in a couple of hours Chandler was at my home to do the free estimate and even rescoped the again to make sure where it went. Upon doing this he contacted his company and came back with the worst case scenerio. We made the agreement on the project and the crew were here at 8:30 Thrusday morning. I was very pleased with the professional way they all worked. They took the time to answer any of my questions. And I watched them most of the day wanting to see what I was paying for.At one time I had two very large holes in my yard and one in the street. I left on a short errand and when I returned I was amazed that the hole next to my house was closed and other than a little more dirt around the grass area you could not have known anything was done.When they finished the other location other than the green tops of the flush to the ground cleanouts no one would ever know there was once a large hole dug there either.You talk about under promise and over deliver. That is what they did.I would STRONGLY recommend anyone needing this size of a job done to call DONE!! (plumbing that is.)"
Same Day Service - Excellent I
Same Day Service - Excellent I tried to fix my shower faucet on Memorial day, needless to say Tuesday morning I started looking for a plumber. I called 4 companies on Tuesday and left voice mails, no one ever returned my calls. Wednesday morning I started again and called Done Plumbing based on the excellent reviews. I was afraid they didn't service my area (Elbert County) but they did. The appointment was scheduled for between 1 - 3 PM. They called at 12:30 to tell me Josh was on his way. He looked at the problem I created and the several small annoying plumbing problems I have had for awhile. He gave me the prices to fix each item and I agreed to them all. Josh is an outstanding plumber. He was polite, neat, clean, and very knowledgeable. He completed all the work and cleaned up after wards. I could not have asked for a better experience. I will definitely call them again.
Fast service when you need it!
We had a backed up line. I called Done Plumbing and they were out and had it cleaned up, in no time. Also, recommended a product to pour down the drains to keep the lines clear in the future. I really appreciated that!
Multiple residential property.
Multiple residential property owner recommends Done! I have worked with other plumbing companies, everything from remodel to the occasional plugged-up drain - that is, until I discovered Done Plumbing. I need no other plumber now. Done Plumbing has never let me down. The best display of their capability came the day before Thanksgiving when the sewer line of my own residence failed; within an hour, I had a technician scoping the problem and making recommendations. Within four hours, the backhoe was excavating the line, carefully placing the upturned earth onto a sea of lawn-protecting plywood on my front lawn. By sunset, the system was connected and flowing better than ever, with exterior clean-outs in place for easy preventative maintenance. They handled all the details, from city inspections and paperwork to making sure the lawn was clean and clear. Nobody can touch Done Plumbing's commitment to excellence.
The service was excellent!
The tech was friendly and clean, even shoes The service was fast ( less than one hour) and the tech was friendly, neat and clean and made sure the area was better than when he arrived. Refer all my friends and clients that need plumbing and drain cleaning.
Getting it DONE" right the first time!"
Getting it \DONE\" right the first time!" Jeff's team is responsive and always has the parts on the truck. Getting the job done the first time out means a lot!
Neat, clean, on time.
Neat, clean, on time, and priced fair. When we moved into our new home, Done Plumbing ran gas line from inside the house to our gas grill and gas fire pit. The rep was on time and gave extremely professional sevice. The work was done neat and at a very fair price.
Excellent service Done Plumbing did three service calls at my home in the last two years. I am very satisfied with the price and quality of their service.
Fantastic Service !
Fantastic Service I had Done Plumbing come help diagnose and fix a frozen pipe that other plumbers were not able to find. They were on location quickly, had difficulty diagnosing the area of concern, but never left until the job was completed. I appreciated there persistence in a job that was difficult to diagnose.
Excellent service - fast, efficient and Done Right
I had a great experience with Done Plumbing and I will be calling them back. Finally - a plumber that makes sure it is Done Right!
Excellent Service Done Plumbing did an excellent job at diagnosing and fixing our plumbing problem. The plumber took care to keep our home clean by wearing booties over his shoes while in the house and by laying down a tarp around the plumbing area to keep it sanitary and unsullied. He was courteous and knowledgeable about his profession. He ended up charging us less than what he estimated, even after applying our coupon and AAA discount to the bill. I would definitely recommend Done Plumbing to others
Service Call Done Plumbing was called out to my rental property regarding a leaking toilet. Bill (the technician) was at the property in a very timely manner and contacted me right away to let me know what he found. He was very polite, courteous and knowledgable. He was even kind enough to refer me to another company that repairs drywall damage. I had been using another plumbing company for a long time, but because of Bill, I will be using Done Plumbing in the future!
Great service !
Great service I have been using Done plumbing for almost 2 years now, I am so glad to have find theseguys, they are the best, wish I have found them sooner, I have used anthor pluber in the past, was not fully satified as I am with Done Plumbing. My guy name is Galvin, I still request him to this day.
Sunday call-Superfast-Great employees Done plumbing, what a refreshing company to work with, from the phone reservation to the technician Lucas, to the follow up call all very friendly, helpful and professional. The time between the call and the completion of the blocked drain was less than one hour, and on a Sunday.Wonderful company to work with
Same day service!
Great Service Same day service! Joe was my plumber and he was top notch, very hard worker and I'm glad to call this company my plumbers!!I wasn't overcharged nor did he take too long to diagnose, he was fast and efficient and got the job done for a good price.
So above and beyond!!
110!! So above and beyond!! The guys at Done Plumbing take the time to stop and explain what's going on! The job that Done Plumbing does is above and beyond anything. After checking out my hot water heater, Done Plumbing told me that it had sediment in it and explained it to me. They did a very good job! Done Plumbing also fixed the toilet. They took it out, and not only cleaned up after themselves but also a toilet stain behind the toilet that had been there for two and a half years!!Nowadays, it's just not quality. People now just take advantage of you. This man, from Done Plumbing, as well as Nick, actually took time to explain things. Instead of telling me to buy a brand new hot water heater, Done Plumbing told me to go ahead and keep my old one since this was what I wanted. They didn't push me. Done Plumbing has done work for me three times: once at my old house and twice at my new house. They are so above and beyond! I would give Done Plumbing 110!! It feels good to have somebody you're comfortable with in your home. Done Plumbing has hometown quality. I felt like it was a neighbor or a friend coming over to help. Done Plumbing rocks!!
A Satisfied Customer
I had a bathroom vanity that would not drain properly after we had upgraded to an undermount sink. The plumber was prompt on his arrival and gave me options for the repair. He was very fair and took great pains to explain things. The work he did was exemplary and I would definitely use Done! again.
Listened to my naive thoughts, then did the right thing also fixed two other leak points nearby.
Bryan was such a wonderful, wonderful plumber. He did MORE than an excellent job, his performance was PERFECT, and then some. Never have I had such a good experience with a service provider. I can't say how great he was. I have already spread the word with my friends and neighbors.
Gavin did a great job and explained everything in great detail.
We had a water pressure problem in the house (110 psi) and called on 2/22, received service on 2/23. Great service was provided by Thomas. He answered all questions & concerns and fixed all of our problems with our water pressure. Thanks again!
Both Ivan & Darrell are very good & pleasant to work with. They explained everything to us as to how things worked and what needed to be done. We would not hesitate to call them again.
I would recommend Darrell and Done Plumbing as they were quick in their response time and resolution to the plumbing problem that existed.
John, my technician was wonderful! Michelle, the one who made my appointment, was excellent! Both were friendly, helpful, and professional. My plumbing problem was easily fixed. It is very assuring that if I have any future issues, I know that I can depend on Done Plumbing. Their 2 year service contract/membership worked well for me. Thank you!!!
Darrell stuck with the job from beginning to end. Time will tell if the new hot water tank will last. I was happy with the quick service and same day install. Again, Darrell did a great job but like jobs like this, time will tell if it works. I'll use Done's services again. Star OnStar OnStar OnStar OnStar On
A job well done! (Get it? DONE.)
Very professional, friendly. Kept us informed throughout the job. Thank you!
Will ask for him every time.
I want to give a huge thank you to your plumber, Quinn. I had to call due to a leak and thankfully he found other major issues that he was not only able to fix, fix correctly, timely, as best a price as one could hope. Will ask for him every time.
The services provided by Done Plumbing & Heating are excellent. Gavin Smith was very knowledgeable and professional!
Matthew from CO very professional, and helpful. explained everything in detail and was very courteous and cautious with the house. However did leave a mess on the washing machine when working on sewer line. Floor was our issue to clean up.
Shelby Rosen was straightforward and honest during the initial visit. He explained everything thoroughly along the way and answered all questions. Excellent job! Thank you. Layne W
Explained all options and was professional and friendly. Thank you.
I can't believe the quality of my experience today! My technician Gavin was the epitome of professionalism. His work was concise, well explained, and thorough. I consider him he "gold standard" to which all other service providers will be compared. Needless to say, DONE will be my plumbing provider from this point forward. Well "DONE"!
Gavin was very straightforward, honest and I was kept in the loop throughout the entire process. I will heed is recommendations and he was very trustworthy.
Gavin from Done Plumbing provided outstanding service. He was courteous, professional, knowledgeable, and always kept me informed as to what he was doing and what my options were. Thanks for a great job on my bathroom plumbing needs.
I wrote a review before saying not to use this company because I thought I was over charged, but I was contacted by the general manager and he made it right. He was very nice and professional. Thanks- Aimee
Had a couple of things I needed done. Clyde Swectella was very informative on seeing another problem with my water heater and was able to fix it very quickly. As I was talking about my old garbage disposal, he explained how taking care of it now would be cheaper than waiting for the 30-year-old disposal to die. I am very happy with the service and cost. Thank you.
Robert did a great job. After I got over the dollar shock of replacing a garbage disposal the job was done beyond my expectations and looks and operates so much better than the original equipment (we figured at least 16 years old and poor original installation by previous home owner). All done within 5 hours of my initial call.
Prompt service and quality job Done was able to send a repair person promptly. Jason H. did a careful and thorough job of replacing a drain pipe in a difficult location. Will call Done again for any future plumbing issues.
Friendly and positive.
Friendly, positive. Gavin Smith was extremely friendly and helpful and quick to diagnose and complete work.
Great service, quick response, and a pleasure to have doing the work. Gavin was very professional, knowledgeable, and friendly. His work was done well and with great care. I will use Done and Gavin again.
Robert, the technician, arrived within an hour of my call for water heater repair. He was very pleasant, presented several options in our quote, and then did the work in a very timely and professional manner.
Shelby does great work and is very knowledgeable. Shelby did everything that was asked and them more. Again, fantastic. Super work. Very courteous.
Will highly recommend your company to friends and family. Steve was extremely knowledgeable, explained everything clearly, and was easy to understand.
Thank you Done Right! for your wonderful service. John Blair was professional and made sure explained everything that needs to be done. He was prompt and honest.. I would recommend him to my neighbors and to my friends! Thank you again!
Quick, helpful, and very informative. Answered all my questions. No problems.
Outstanding Itsdone Plumbing Service From John Blair My husband and I were very impressed with the outstanding level of service we received from John Blair of Itsdone Plumbing. John Blair was extremely knowledgable, professional, and courteous. We greatly appreciated John Blair's patient explanations regarding the most prudent & economical plumbing options that were available to us. We would strongly recommend John Blair of Itsdone Plumbing to anyone who values professional and knowledgable plumbing service.
Fast quality Service.
Fast, quality service Tech came out same day as promised. Tech was polite, explained everything, and provided a quote. Work was done very well. Tech cleaned up and left no traces (except for fixing the problem).
Found a leak in our shower.
Sudden leak fixed same day, within hour of call heard weird noise and found a leak. DONE came within an hour of call, didn't make me feel stupid, fixed the repair rapidly, and gave me the coupon I couldn't find. The plumbing team is excellent.
Replaced sewer line.
We were very happy with Done Plumbing. We had to replace the sewer line between our home and the city. Brian from Done Plumbing walked us through the entire process, kept the disruption to a minimum, and gave us a very competitive price.
Job well done!
Job well done The plumber got the job done quicker than expected, and so he discounted the final bill. He also spend some extra time advising me on a leaky faucet and toilet, without charging me extra. Overall, he was very helpful and did a great job.
Problem resolved quickly Technician was able to diagnose, explain problem, and complete repair very quickly. Repair was very minimal time and he was courteous to discount fee.
He explained every thing.
This was an excellent experience for me. Lucas was extremely friendly and very respectful. He explained ever aspect of the job he was completing for me. I did not feel inferior while he was talking or showing me the plumbing parts he was repairing. When I need services again, I hope Lucas is available.
Painless, quick, expert skills Exp. tech, thorough explanation before starting, quick work, clean, and on-time.
Explanation of work.
A feeling of a job well done. Explanation of work done and future repair possibilities was good.
Jason was great! Jason is a great plumber. He came out on Thurs to fix a leaky shower. The part he needed was not on the truck and he knew not to start until he had the part. He was back on Saturday and got it all squared away. Thanks.
Very good service.
Very good. Steven was very professional and helpful. He was helpful in getting the price down for me, while still fixing the problem.
Outstanding! Best plumbing company I've ever had to work with! Both plumbers were on-time and did excellent work. They explained everything to me and gave me price quotes before starting any work. I called at 2:00 A.M. and your company had a plumber out by 9:00 A.M. that same morning. I would recommend your company to anyone I know. Thank you so much for professional and excellent service!
Leak in the shower.
Pluming Service We called Done Plumbing to help with a leak in our shower. Our tech was Thomas Meyer (Truck #44). I don't often write reviews, but he was absolutely amazing. He was able to diagnose the problem quickly and recommend how to resolve the issue. He was also a very nice, professional individual. We are very impressed and very satisfied. We will be sure to use you in the future. Thank you.
Bryan was Awesome.
Bryan was awesome and very professional. I will use Done Plumbing in the future due to my experience with Mr. Hertges!
Excellent! Tech discussed everything with me as he was fixing it. Great customer service-very knowledgeable and did an excellent job of fixing what was broken. Suggested preventative actions during repair. Also, triple checked all work that was done.
Mark from N/A Good experience. Technician was friendly, effective, polite, and unobtrusive. Plumber had to come out twice, but I don't think it was his fault. He did a great job and was very respectful of out belongings. He also showed great patience with a difficult landlord.
Not just saying it, really great experience Very nice job and very professionally installed. Really appreciate the discount!
Wonderful - explained everything he was doing in detail. Wonderful job. Professional and courteous. Would recommend and call again.
All went well.
All went well Robert was very helpful, explained what needed to be done and seemed to take care of the problem.