Thank you Don's Garage Doors!
Today, to my surprise, when I tried to leave the house for work my garage door would not open. My only car was in the garage and I was stuck. I called another garage door company and they said they could be out on Sunday. Today is Friday. I called Don's and they came out in about an hour. Robert was very professional and polite. The price was very reasonable and the repairs did not take to long. It saved me from missing work. Thank you Robert and thank you Don's Garage Doors!!!
I am pleased to recommend Don's Garage Doors to other customers. We were very satisfied with how our installation was handled all the way from the office personnel, to the installer and even working with the owner. Don's Garage Doors are great quality doors and we are please with how they look and the improved insulation they bring to our home. In addition, the new garage door openers are quieter and far superior to the old noisy springs we once had. Thank you for providing great products as well as great service! We will recommend Don's Garage Doors to neighbors and friends in the future.
wanted to drop a line to say how pleased I was with the service I received. I spoke with Tammy on the phone to arrange my garage repair, and Ryan was the employee who came and repaired my garage on 9/16/11. They were both very professional and helpful. If I have an opportunity to recommend your business, I will do so!
We were so pleased with the services that Jarod, your Technician, performed for us. Wow! He had our garage door up and running in a very short time. I just knew it would cost a fortune since I was the one who "broke It"! So we were more than pleased that Jarod was so competent and that Don's Garage Doors Inc was such a reliable company that actually came in around the bid which we got over the telephone. Kudos to your company and Tammy (the telephone rep ) and to Jarod who was polite and didn't call me stupid, which is how I felt. We will recommend your company to everyone. Thanks.
These guys are great!
I went through two other companies before I got to Don's. My tech Ryan was the real deal and honest. I highly recommend Don's for straight answers.
Just a note to let you know I am very happy with the service I received from STERLING this morning at my home in Castle Pines Village. He was very professional, really knew his stuff. And meticulous in work ethic, providing me peace of mind, a garage door that opens better than before the incident. He also checked the other side, gave me some very useful tips, and we had a good chat to boot. Thanks again to Sterling for a "JOB WELL DONE".
Just a note, to let you know how happy we are with our garage door purchase. Seth came to our home and gave us an estimate, and he returned to install the door. He is very friendly, and did a quality job in a professional manner. He answered all questions and took care of all problems. We were very impressed with his work and his attitude. Everyone we spoke with from your company has been helpful and pleasant. I will recommend your company to everyone. Thank you.
Dear Don's Garage Doors, I wanted to take the time today to write a personal letter of thanks to your company for repairing our garage door with incredible efficiency and professionalism. We called and left a message about our broken garage door spring on the fourth of july and the very next morning it was repaired by 10 am. Your serviceman Leif was super friendly and took every means to not only fix the door but to explain the nature of the repair, how to open the door safely when the spring is broken and tuned the door as well. It is so rare to work with a service/repair company that makes it a pleasure to do business. We have used your company once in the past and I recommend Don's Garage Doors to all my friends and family. Thanks again for going to such great lengths to satisfy a customer. Best regards,
Don-Thanks so much for your expert work on our garage doors-One doesn't appreciate something when it's working until it goes bad, just like health.
Great Garage Door Service
I contacted Don's for a broken spring on my door. They were able to get to my home within 24 hours. They diagnosed that the door was initially installed with the wrong springs. They weigh the door and do a calculation to calculate what type of spring is required. I have never seen a company do this before. They said they could replace the springs but suggested and stronger heavy duty spring to really fix the door. They ordered the spring and were out in a couple of days to do the replacement and adjusted the whole door. I will definately recommend them to everyone because of their honesty and professionalism. Pros:Professional, honest, very timely.
Great service/great price
I had Dons come out to look at my broken door,they had better price then I could buy at home improvement stores.Seath gave me 2 or 3 options for repair or replacement.We decided to replace with upgraded door with windows,best of all We only had to replace one panel on single door that saved us $700.00,so both doors matched. Such a great way to do business.Thanks for great service Marvin Littleton,Co.
Garage door opener Don's Garage Doors were very helpful, provided fast, courteous, professional installation of a garage door opener that I had purchased. Would highly recommend them and will definitely use them again! Pros:Extremely helpful and courteous person answers the phone and installation expert was on time, professional and did an excellent job! Cons:NONE!
We could not open our garage door. We called Don's, and the man that answered the phone knew exactly what spring we needed. The repairman was here within two hours and solved our problem quickly and efficiently. Pros:Efficient, prompt, and good service Cons:none
Great Excellent Service
Spring broke this morning - called them early afternoon - came about 2 hours later. Technician (Sterling)very knowledgeable, courteous, helpful. Got the job done in a little over an hour - explained what he was doing and why. Then after fixing the spring, went and double checked the door and the opener to make sure they were working correctly. Would recommend without reservation Pros:Did what they were supposed to do and a reasonable and fair price. Cons:None
My garage door had started making loud noises a few days ago like it may come off the tracks, which had happened a few years ago. I looked on the Trouble Shooter website for a garage door company in my area and saw the good reviews for Don's Garage Doors and gave them a call. They were able to send a tech over that afternoon. Seth showed up and made the needed adjustments and lubed the springs and rollers and the door is quieter and works better than when it was installed 6 years ago. Great service, good prices. I will definitely call them again! Pros:Quick and quality service. Seth knows his business. Cons:None
Great all the way around. Returned phone call same day...gave an estimate and stuck to it...on time...finished in about an hour. Thanks to Don, Bonnie and Ryan. Had all other bids beat!!! Steve, Castle Pines North Pros:Great service...give them a call, you'll be happy you did! Cons:None
Fast, friendly and good work done reasonably same day service twice with down to earth info and repairs to motor and spring replacement and also lost remote replacement. BIG THANKS to Don. -J. Mitchell 303-386-4235 Pros:Don and staff calm concerns with quick response and info about possible cause Cons:Zip, Zilch, Nada
Wonderful and Very Pleasant
I just wanted to let you know what wonderful honest service I received from Don's Garage Door Service. Don was very pleasant to deal with. I would highly recommend his services to friends and family and will definitely use his services in the future.
Garage door opener
Don, I just wanted to let you know that I was very pleased with the work that Jarod did installing my garage door opener a few hours ago. He was very professional and very knowledgeable about his trade. He was careful, fast, and efficient. I ask a lot of questions so I can understand what's going on, and he was happy to answer them. I generally have a lot of trepidation about using contractors because you never really know what you're going to get. I've heard all the stories, and I have a few to tell myself. I'm hoping this opener will last 25 years like the last one did, but I would have no problem using your company again for any garage door repair, or recommending you to a friend. I got excellent service at a reasonable price - I'm happy with that. Tom Sayuk
I would like to thank Don's Garage Doors for the quick and professional manner in which the problem with my garage door was handled. The technician, Leif, has just left my home after completing an installation of a new operator. He was very efficient, polite, and knowledgeable. He attempted to resolve the problem rather than me having to purchase a new unit. Only after he exhausted all possibilities did it become clear that I needed to a new garage door operator. He quickly and competently installed the new equipment. He took the time to explain to me all the features and operating functions. He was also very comfortable and friendly with my dog. I was very pleased with his service. I would also like to acknowledge Tammy who was my first point of contact with Don's Garage Doors. Late yesterday afternoon when I phoned with my problem she was courteous and efficient and quickly had me scheduled for a morning service call today. Thank you very much. I will certainly recommend Don's Garage Doors!
I just wanted to complement you on the great job that Seth did in replacing our garage door today. Even though there was a foot of snow on the ground, he showed up at the appointed time, and then helped us shovel the snow off our drive. Talk about service! The entire process of getting the damaged door up so we could get our cars out and replacing it less than 48 hours later could not have been easier. But our greatest compliment is to Seth. He's a hard working, competent guy who's also friendly, cheerful and helpful. I would definitely recommend your service to anyone without hesitation. It turned something that was by nature unpleasant into a really positive experience.
Excellent Customer Experience!
I had an excellent customer experience with Don's Garage Doors. I live in Highlands Ranch and called on a Monday for an issue I was having with my garage door. They were able to come out the same day and they were on time per the time window they gave me. They were thorough and honest, not trying to sell me on upgrades, etc. Leif was my tech and he was friendly and took the time to walk me through the different features of my unit as well as how to maintain it and I didn't even purchase a new unit. I will definitely call Don's again.
Don, I just wanted to email you and tell you that the service I got from your repairman/installer today was excellent. Ryan was here exactly on time and did a fantastic job for the price you quoted me. I wish all the people I contracted for work were were as reliable, reasonable and professional and maybe I could stop doing everything by myself. I will gladly refer you guys to any one who needs garage door service/installation. Please feel free to pass my comments on to your customers.
PROMPTNESS AND THE POLITENESS OF JOHN
I HAD MY GARAGE DOOR REPAIRED TODAY BY JOHN AND I WOULD LIKE TO SAY I WAS ONCE AGAIN PLEASED BY THE SERVICE, PROMPTNESS AND THE POLITENESS OF JOHN, I HAVE NEVER USED ANY ONE ELSE BUT DON'S AND REFER YOU WHEN SOMEONE NEEDS GARAGE DOOR SERVICE. IT WAS A PLEASURE TO WRITE OUT MY CHECK. THANK YOU
Excellent Workmanship and Cost's etc
I was so pleased when Seth arrived at my home. He was so kind and explained every detail to me. We decided to change both springs, the other was replaced in 2003. There was no need to replace the door itself, but when I do I'll call. I've already told a couple friends of the excellent workmanship and cost's etc. Again I want to thank Seth for all he did and he is such a great representative for your company. Thanks to Tammy also. Sincerely, Sue
High Ethical Standards
I am writing this letter to thank Don for the wonderful job he has done working on my garage doors. My first call to him was for an automatic garage door opener that would not function; I called the office and was told if it was an emergency they would come out as soon as possible. I was able to wait so Don came over the next day, he found the problem right away (the bearing had worn out) instead of selling me a whole new opener he fixed the existing opener and saved me a significant amount of money. I called him about a month later to see if he could replace a lower panel on my other garage door (it had cracked a year before, I had contacted another company at that time and was told I would need not only a new door on the side that was broken, but would also need a replacement for the other door so they would match). Don checked with the manufacturer and was able to get a replacement panel, which he ordered and installed. The quality of the work was excellent and he save me hundreds of dollars. I have recommended him to friend who need work done on their garage doors; he is prompt, efficient, reasonably priced and has high ethical standards. Thanks Don, for the exceptional service! Sandy Colorado Mountain Area
Efficient, Professional and Knowledgeable
I would like to extend my thanks to your company for sending us the young man called Sterling, he was not only efficient, professional but also knowledgeable and most of all very courteous something that at this time in our life one does not find anymore. Please make sure you let him know how much we appreciated him resolving our garage door problem and most of all his very courteous manor, we will certainly have no problem to recommend your company. I also will call Alliance and tell them about the great job and speedy manor in which your company came to our home to resolve our problem.
This note is written in appreciation of the excellent service your company has always offered. I called on Friday morning (06/25/10) and you were able to send a technician to my residence that same day. The technician you sent was exemplary. His name is Leif R. He conducted himself is a very professional manner. He demonstrated expert knowledge of garage doors. He was able to diagnosis/repair the problems. Also, he clearly communicate what needed to happen to fix my door. He had all the necessary tools/supplies on his truck. He worked highly efficiently and I was very satisfied. Leif is a great asset to your company. Respectfully, Virginia
I wanted to Thank you guys for another positive experience! Every time we have had you guys out for Garage Door service, we are treated with courtesy and respect. I appreciate the professionalism and knowledge your team carries with them. Leif was out today and again proved why we continue to call you back for maintaining our garage doors. Not only was he thorough and timely, but again made us feel that we are being taken care of by the best in the industry. It's refreshing to know there are companies like you out there! Thank You-- Brett
Helpful and Professional
I'm contacting you because I wanted you to know that Ryan was very helpful and professional today. More importantly I felt that I wasn't being up-sold or taken advantage of. He throughly explained my options and I selected a belt drive door opener. During the removal of my old system he pointed out an existing wiring situation and allowed me to make an informed decision that provided for a much "cleaner" installation of the new opener. When the installation was complete he thoroughly explained the features of my new opener. I assure you I do not endorse companies often, if at all. In todays economy value and service has become increasingly difficult to find. As an older person I'm dependent upon others to provide services for my home. I would recommend your company without hesitation. Regards Fred PS, Ryan doesn't know I've contacted you. I believe good men deserve to be recognized when it's appropriate
Wonderful and Very Pleasant
I just wanted to let you know what wonderful honest service I received from Don's Garage Door Service. Don was very pleasant to deal with. I would highly recommend his services to friends and family and will definitely use his services in the future.
Courteous and Expert Tech Advice
Hello Don, Just want to express my appreciation for the help of one of your staff,Tammy,gave me and my neighbor last week. My neighbor Bao purchased a replacement keypad for his garage door,because he didn't have the key-code for the one installed.We were having a lot of difficulty with the instructions. I called your shop, Tammy answered and gave us the specific steps to reset a new code, and said to call back if we ran into any problems. I went to the garage and reset a new key-code in a minute, and returned the new keypad to Home Depot. As you know, it's not common to find a live voice or good answers nowadays. Many thanks, please pass on to Tammy our appreciation for her courteous and expert tech support.
I want to thank you for the great work of one of your technicians, Sterling Waugh. I live in the Park Hill section of Denver, in an old house with an old detached garage. When I called your business the other day, Sterling answered and was extremely helpful in trying to trouble-shoot the problem over the phone. When he came out today I was expecting to have to replace the opener. But to my surprise, he found the problem was that the chain had come off the sprockets and he was able to fix everything. He knew a lot about the old opener and the old door and it was interesting to hear him explain. In this day when everyone needs to stretch their dollars, integrity takes on particular importance. Sterling takes pride in his workmanship and knowledge of your industry and is an asset to your company. I'm a real estate agent and I can't imagine recommending any other garage door company than Don's to my clients in the future!
Great Service and a Great Guy!
I wanted to let you know that the garage door repair service on March 9th 2011 was really great. My garage door would not close and my house would have not been secure for the night. When I called your Service, Sterling answered. He was courteous, helpful and willing to come to my house in Broomfield after 7:00PM to help me get the door down. Once here he evaluated the problem , repaired it expertly and also explained door maintenance that I could do to assure the door would work properly. I was very impressed and grateful that Sterling answered the service call and had such positive attitude and willingness to assist me that night. Great service and a great guy!
My garage door works like a charm!
Seth is a wonderful person, man and technician. He takes the time necessary to listen to your concerns. He is efficient and knows his job well. He explains everything he is doing in length so you know what you are paying for. He is always on time and prompt. He always answers his phone in person. My garage door now works like a charm. Of course we know it is still under warranty for a while so we know we can rely on your shop and Seth. We think he is top notch all the way around. So glad we called you all for this and no one else. God Bless.
Kudos to your training!
Dear Mr. Szynskie, I Wanted to compliment you on the company you have established that offers “ A Winning combination of high quality products and exceptional customer service”. From my initial call, Tammy provided great customer service in setting up a service person to come to my house the very same day. She confirmed that a technician would be sent in just a matter of hours. Shortly, your service person (Leif) called to give me the time he expected to arrive. He was there when he said, assessed the door repair that was needed, gave me the cost, then proceeded to do the work. The professional treatment that I received from him was a welcome treat compared to other contractors I have dealt with in the past, kudos to your training. And, to top off the experience, the price quoted seemed very fair for a service call and the repair. Your company will be called in the future when I need anything with my garage doors. It is a pleasure to know people are still out there to provide fair prices and quality work. P.S. I will recommend your company to anyone needing repair/ replacement of garage doors. Thank You!
Repair of garage door springs: Great service
I had garage door spring break, and being a do-it-yourself guy, I started looking for the parts I needed. Found out it would cost about $200 just for parts and overnite shipping (since I couldn't find any parts in the Denver area). I decided to try out Martino's referral list, where I found Don's Grage Doors in Littleton. I called Don's Garage Doors around 7:20am on a Friday morning. He gave me a quote over the phone of around $225 to replace both springs, and another $18 or so per cable if I had those replaced. He said I'd get a call back shortly to confirm. Within 20 min or so I got a call that said a repair guy would be over by 8:15am, and he was (less than an hour after my initial call to them)! A very nice repair guy showed up, put up with me pestering him with all kinds of questions (I'm an aerospace engineer). He actually installed one set of springs (that would have worked fine from my perspective), but he said he wanted them to work BETTER, and took the time to install a different set that did work a little better. He lubed the rollers and hinges, and checked my garage door opener, replaced my two cables (at my request, not his insistance). The bill was $262 (exactly what I was quoted plus some tax as expected). I'd definately hire them again! Pros:Prompt, extremely nice, accurate over the phone quote, quality work (they did more than I hired them to do). Great experience. Cons:None - they are great!
Just a note to state how satisfied I am with the door you recently installed. After contacting two other companies, I was ready to give up and just keep the old door. Your service Tech, Sterling, came out and gave me a great price, and inspired confidence that your company could do a good job. The work quality by Sterling was great and I could not be more pleased with the door. Thanks!
Exceeds my Expectations
Good afternoon. I hope this email finds you all well. I want to take a minute to say THANK YOU so very much for your unparalleled customer service and attention to detail. I have been a customer for over 15 years and was reminded the other day just how impressed I am with your company. I have worked with Don's for everything from garage doors to remotes and have always been thoroughly pleased with the service I've received. The prices are fair, Don's keep their promises with regard to when my order will be ready, the time they will arrive at my house, ect. It's refreshing to do business with Don's. Over the past 15 years, they have and continue to impress me and exceed my expectations.
The technician that came out, called ahead to narrow the eta, then took one look at my mess of a garage door and immediately told me how much it would cost and was that ok to proceed? Also, this is the 3rd company I've had out to repair the door, no one else pointed out the lack of safety protection on the springs! Thanks so much for the great service and I will recommend your company!
Very honest , on time , very in formative.pleasure to do business with.Sevice tech Don S. diffently an asset. thks Ken
A Job Well Done!
I would like to comment on the recent service call that was worked for me by Don, from Don’s Garage Doors. Our garage door had an unraveled spring cable and after me manually working it for several years had resulted this past week in all of the rollers breaking and the door literally dangling from the chain drive. Don promptly responded to our need, and came out the next evening to work the problem. He did an outstanding job, replaced only hardware that needed replacing and had the door running smoothly. His workmanship was excellent, timely, and reasonably priced. I very much appreciated his work, and will recommend Don’s Garage Doors to all my friends. Thanks for a job well done!
You are my garage guy!
Don, Thank you so much for your work in repairing our garage door. You were over in 40 minutes, laid out a fair estimate presenting all the options and finished job in less than 2 hrs. More importantly, your a straight shooter with cost and your price was better than others. I look forward to using you again in future and I will refer you to everyone I know. I'm a guy who likes having connections and you are my garage guy.
I just wanted you to know what great service we received on 1/31/11. Our garage door would not open. It is 5 yrs old and we were worried it could be a costly repair. It was not. Thanks goodness. Sterling came to the house fixed the problem perfectly. He also gave us advice on how to lubricate the door to keep it working properly. He told us what kind of product to purchase. He was a tremendous help. Yesterday on 2/7/11 a good friend had problems with her garage door---it would not close. So I gave her your number.Â Sterling came out on 2/8/11 and he helped her and did a great job. He was wonderful with her. She called me as soon as he left and raved non-stop about how great he was. I can\'t tell you how refreshing and reassuring to know there are great companies and employees out there who care and do a great job and at a very reasonable price. Not only will we use you for any of our garage door needs in the future, we will certainly refer you again and my friend said she will refer you as well. Thanks again
Kind, Honest and Punctual
Hello, Contacting you to let you know that John replaced our motor/associated parts yesterday and did a fantastic job. John is kind, honest and punctual. Our family sends our thanks and to John.
I have no hesitation to recommend Don's Garage Door
I am dropping you this line because I had a fantastic experience with your technician, Sterling. He provided excellent customer service during his service visit. He patiently explained to me the issue and shared how I can fix the problems in the future. He also provided preventative maintenance to the opener and explained in detail some of the things I could do in the future. He was articulate and clearly knew the products.
Great service! Great staff! Great company!
Thank you for your great work. We bought our home only 6 months ago. The other night the garage door stopped working with noise, sparks, and smoke. Not knowing who to call, the previous owner had glued your business card inside the garage. I checked your website and saw the comment regarding your company's recommendation by Tom Martino. That did it! I sent an email for information and within 30 minutes had an appointment for the next day. Your service representative was on time and very knowledgeable. He gave us valuable information as to future care of our door.
Professional and Friendly!
Leif recently installed a new garage door. I just wanted you to know what a great job he did. He had sat down with me the day before and went over everything he was going to do. He was very professional and friendly. I appreciated his manner and expert job. Thank you.
Dear Don, Thank You! Thank You! Thank You! Your company did an outstanding job of installing my Craftsman Garage Door opener. I thought the lack of a bracket with clevis pin on the door was a problem that I couldn’t overcome installing the replacement opener. So we called Don\'s Garage Doors, Inc. (you had installed the new door 3 years ago) to find out cost of doing the change. You had a way to install the factory bracket using an extra piece of angle iron. The first thing your young man did was show me the 21” operator bracket with clevis pin. Perfect!! The replacement was done in very courteous professional and workman-like manner. Again—Thank You! Thank You! Thank You!
John was sent to my residence and I told him my garage opener was broke and that I needed a new one. He told me He could repair it if I wanted and I would save a lot of money and get many more years of service from it. John repaired the opener, tightened springs, did a complete tune up and installed a opener pad. The unit never sounded or operated better and this is at about 40% of what I expected to spend. Thanks for the great service and for being honest.
The service was terrific!
Today we had a new garage door installed by Seth Munstock. Seth was great. He was on time, had the door installed very quickly, cleaned up and was polite and kind. We are happy to have a new garage door and we are grateful that the service was terrific. Thank you!
I had Kelly out last Saturday to service my garage door. He fixed it, explained what he had done, answered my questions, and told me about future maintenance that might occur. He was very polite, friendly, and yet professional. He seemed like a very nice, personable young man. It was enjoyable to visit with him. Sincerely,
I wanted to let you know that we were very pleased with the work Ryan did for us today. He showed up on time, was very professional and knowledgable about the product he installed. He also took the time to explain everything to us. Please let his supervisor know that we appreciated having Ryan on our job and that we would recommend using your company as a result of that experience. Please do not share our email address with anyone or post our comments. Regards; Steve
I was really impressed yesterday. Your technician Chris fixed my garage door and the went above and beyond by tightening the chain, and making those small adjustments so the door opens and closes perfectly. Prompt, courteous, and a stellar job! Thanks again,
My year-old garage door, installed by another company, was making a horrible racket and my 20 yr old remote opener was no longer working. Sterling, the tech, did a fabulous job of showing me what was causing the problem and fixed it. He inspected all the workings, tightened/oiled/greased where needed and provided valuable information for me for the future. I would highly recommend Don's Garage Doors.
My mother's garage door spring broke this morning and she needed to go to an appointment. My husband had her call Don's Garage Door. Within an half hour, Don's GD sent out a technician, Kelly, who went straight to work and fixed the door in a short time enabling my mother to make her appointment. It was incredible service and he even had time to help my mother turn off her Kindle. Thank you very much for your service and for having somebody like Kelly as an employee. Warm regards,
Just dropping you a quick note of thanks for the wonderful service we received today from Sterling. Sterling was efficient, courteous, knowledgeable, and very friendly. He showed up at the top of our 2 hour window (nice) and called before he arrived. You were able to send him out within 2 hours of when I called, which is awesome when your springs are broken and you are stuck at home. He went over necessary maintenance needed for garage doors with me and answered all my questions. He was also able to sell me and set up a device that allowed me to program my garage door to open using the opener keys in the car. Price point for service done was appropriate and fair. I highly recommend Don's Garage Door Service and very highly recommend Sterling! Thank You,
Had a garage door spring snap last night. Called Don's this morning and they had a technician at my house 3 hours later. Service was quick and friendly. Tech replaced both springs and lubricated/tightened all components on my door. It operates smoother than it has since I have lived here! He also provided tips on how to maintain my door to keep it operating for years to come. Thanks for making this a pleasant experience!
I had a problem with my garage door on a Saturday and Don's Garage Doors came out that day and fixed the broken spring, realigned the door and lubricated all parts. No trip charge or extra cost for the weekend. Will definately use them again and will recommend them to others. Thanks for the good service.
My garage door situation was very unique. Although Don and his great technicians have seen almost everything – this was something new. My technician came out the first time and took a stab but unfortunately that didn’t work. But these guys didn’t give up – the technician and Don himself came out until the problem was solved. The price was fair and the service was excellent. It’s hard to find people who take pride in their work and their company these days – but these guys do! I would (and have!) recommended these guys to anyone who needs this type of help. -Satisfied Customer
Just sending a shout out to Don's Garage Doors. We have used you on a couple of occasions over the years and we are always impressed with your service and company. From point of contact with Tammy, to punctuality, to the professionalism of your technicians (today was Jarod)--we are never left frustrated or disappointed! We will not hesitate to recommend DON's to all our friends and neighbors! Sincerely,
I wanted to send along an email to let you know how pleased I was with my garage door tech, Kelly. He was very friendly, knowledgeable and gave me choices regarding how best to repair my garage door problem. I felt like he was genuine in helping me determine what repair option was best for my situation and that he provided excellent customer service. It is always important to me to let companies know when one of their employees goes above and beyond and I felt like this was certainly one of those times as I think people tend to do more complaining when things go wrong, than complimenting when things go right. Sincerely, Lindsay
I want to thank Don's Garage Doors for the superb service that you gave me. You replaced my garage door springs and weather seal. Even though I didn't expect same day service, you came out within a couple of hours. The work was done correctly and efficiently. Your two installers, Seth and Chris, were professional, courteous and very efficient. It's great to see a business that has such high standards. Thanks again.
I wanted to let you know how pleased we are with our new garage door. Leif, our service technician, was excellent. When the door arrived I realized the other color went better with my house. He quickly resolved the issue and drove back to Denver to get the correct door. He was so pleasant about it. He also did an exceptional job installing the door and adjusting the opener. My husband and I smile every day when we see our new door. Thanks Leif and all the staff at Don's for making this such a great experience. I am busy recommended you to all my friends and neighbors.
My husband and I want to thank you for the excellent service we received from Kelly at Don's Garage Doors Inc. We've had a lot of maintenance work done on our house over the course of this summer, and while the sales people generally arrived promptly, Kelly was the only tradesman who arrived on time to actually do the work.
Dear Don's Garage Doors, Thank you for the outstanding service! I was amazed that you were able to dispatch a technician to my home immediately and repair my door within the hour. My technician (Seth) was extremely courteous and professional. He took time to instruct me on the operation of several aspects of my system, which I appreciated. I noticed that Seth had serviced my door in 2007. I like the fact that many of your technicians have been working for the company for a long time. I can't imagine a better service experience. Thanks again,
Just wanted you guys to know that Seth came out to fix my garage door today and I was very pleased with his level of professionalism! I was also pleased with how quickly he came to take care of my problem and how he took the time to show me how to care for my garage door. It was very refreshing to get such outstanding service! Thank you,
Dear Don ( Kelly and..) THANK YOU so very much for everything that you and your company did to put my large garage door back together. You were professional, courteous and knowledgeable. You also were so conscientious about trying to help save me money by fixing rather than charging me a ton of money to just get new! Thank You! Thank You! Thanks You! You have a new customer for life and will tell everyone I can about you.
Sterling repaired the garage door and I want to compliment him on his excellent work ethic and friendliness. Besides fixing the garage door, he gave us recommendations on how to service the garage door ourselves for longer life by suggesting that we lubricate the springs, get a single element surge protector, he tightened screws on the door, waxed the interior frame where the door comes down and overall was a great guy to talk to while he kept working, he never stopped. You have an excellent employee. Thanks again, Vic Karels
Hi, I want to compliment Ryan, who fixed my garage door yesterday. Another company came out, took one quick look at the door and pronounced that I needed an entirely new one. Ryan took a closer look and was able to fix it at substantially lower cost to me. He was also very nice and efficient. I will be calling your company when I need a new door (probably in the not too distant future) and also will recommend your company to others.
Your technician, Kelly, just finished installing my new garage door and opener. From the first meeting to discuss and give me an estimate, Kelly has been one of the most professional and courteous technicians I have delt with. I really love your product, but Kelly was the selling factor. I was fully informed about every aspect of the new equipment before he left. I would highly recommend your company to family and friends. Thank you
I just wanted to take a minute to let you know what a professional job Ryan did when he came to repair my garage door. He was courtesy, efficient, and very professional. I will definately recommend your company and services to friends and family. Thank you again for a pleasurable experience.
I just had one of your team, Sterling, come out for a Saturday repair on my door that was jacked. He did a fantastic job and even made improvements to issues I had from before it was busted. It was a great experience all around. This is the second time I've worked with your company and both times I've been impressed with the caliber of your staff and the work that they've completed. My neighbors all have your business card. Thanks for the great work, especially on the convenience of a weekend.
I had a broken garage door opener replaced last week and I want to thank the installer for doing a fine job and explaining everything when he was done. He was quick, thorough and polite. Thank you !
Comments: After just receiving a new Liftmaster door from Don's Garage doors, we couldn't be more pleased with the kind, efficicent,professional service we had from the first phone call to John's timely installation. We have used and referred Don's to our neighbor and they were very pleased ---and thought as we did, that this company is very reasonable and competent.
I just wanted to tell you that I'm very pleased with the job that Sterling did on my doors. He is a very fine representative of your company. I'm also very impressed with the responsiveness that you provided to this project. You have a great company and I would recommend Don's Doors to my neighbors and family.
I recently needed repair to a garage door only to find out from three different garage door companies that the panels to replace my damaged door are no longer available. They all gave me estimates. Not only was the information presented by Kelly regarding new doors and openers the most informative and complete. Don's Garage Doors would not be underbid and matched an equivalent estimate. Kelly was there two days later and installed the door and made sure every little detail was perfect. I would highly recommend Don's Garage Door to anyone.
Don & Company, Thanks so much on the recent work your company did for me & my husband. We are loving our new garage door :-] I can't believe the noise difference. My family can sneak in on me now since our new one is so quiet :-] I appreciate the professionalism of Gerrit! We had a lot of questions and curiosities and he was able to awnser them and make it understandable. Gerrit was a gentleman, a true professional and I felt extremely comfortable having him at my house and around our personal belongings. Please show him he is appreciated. Thanks Again,
I wanted to send you'all some Praise. You were strongly recommended by a friend , she saved a Flyer from Value-Pak I believe. I called & discussed my repair for a Martin door, one spring had sprung. The individual was unsure if the advertised price covered my repair. She promised to check & have a technician return my call. I received a call back within 30 minutes, reassuring me my repair could be done at the advertised price. I requested a Saturday AM appointment 8-10. At 7:55 AM Ryan showed up ready to work. He assessed the situation, and with great efficiency repaired my door. He discussed safety factors, balance door & completed the repair in under 30 minutes. He was courteous, knowledgeable, maintained a clean working area . He is a tremendous asset to your organization's sustainability. I would recommend your company & his services to friends. Respectfully ,
Just wanted to let you know that Seth just finished up with the repair to my door! He was AWESOME!! He was: * Ontime * Professional * Quick * Informative * Friendly * Fair * Knew his stuff! This type of service is rare these days and I will be happy to recommend and refer your company any chance I get. I will be sure to call again when I decide to upgrade my door as well! Much Thanks Seth and Don, Sincerely,
I found myself suddenly in a situation where my garage door torsion spring had broken. In all my years of owning a home I have never had to call a garage door company so needless to say I was hesitant on finding someone that I felt I could trust. I did some quick research early yesterday on the web and your site was one of my reviews. I also did some research on the web for feedback about Don’s. Everything I learned seemed to tell me that perhaps Don’s Garage Door was the right company for me. Ultimately everything Don said during his online video with Tom Martino hit home for me. I really share the approach Don articulated about his business, employees and customers. From there I picked up the phone and spoke to a very efficient lady that not only answered all of my questions but she also arranged for someone to come out within 4 hours! Incredible. Your service tech came as requested and performed the work very well. I cannot compliment you and your people enough and now I have a garage door company to add to my list of contractors that I know I can trust and depend on. Outstanding work to everyone there at Don’s!! THANK YOU.
Don, Yesterday one of the springs on my overhead garage door broke. Fortunately I still had a Don's Garage Doors business card (provided by Sterling over 4-years ago) stapled to my garage wall. I called your office early this morning, and Kelly arrived at my house by 10:30 this morning and installed a new set of springs. I was quite impressed with Kelly and his exceptional customer service skills. After assessing the problem Kelly gave me verbal quote, and quickly proceeded with implementing the repairs. After completing the door repairs, Kelly took the time to explain several owner maintenance items for me. Thank you very much for your prompt attention to the problem with my overhead garage door. And please thank Kelly again for me.
I just wanted to take a minute to thank both the customer service reps. that I spoke with today,(Dustin & Tammy), and to especially give a shout out to your Installer Leif. He is an assett to your company. He explained things perfectly, worked hard to finish the job in a timely manner, and was extremely professional. Infact we ended paying less than what we had expected to. Thank you all at Dons' Garage Door Service. The product we received is Top Of The Line, and your professionalism was even better. Be assured we will reccommend your company to all of our friends! Thanks Again!!!
Great Experience, Again!
This was the second time we had Don's out to service our garage door. This time the spring broke on the single car garage and the top panel was damaged. The service tech who came out was very professional, honest and reliable. He called as he was on his way to our appointment and worked quickly while he was here. He explained what he was doing and suggested a simple fix to reinforce the strength of the garage door. He didn't try to sell me anything I didn't need, but was very helpful in making any suggestions and answering all my questions to the fullest. I was very happy with their service again, and I will definitely call them when I have any other garage door issues.
After being extremely frustrated last night with a broken garage door and manually operating it enough to get our cars out, I left a late-night message for your office. Before 8 a.m. this morning, I got a returned call and a commitment for a representative to come to my home. I was so pleased with the quick service and willingness to accommodate my work schedule. And when Kelly showed up, he was kind, helpful, informative, responsive -- and got the job done. I want to thank you for such excellent customer service. I will definitely call Don's Garage Doors again, the next time we need repairs. With gratitude,
As I said on the phone to you just an hour ago, Seth and Chris came up to fix the garage door and they did a splendid job. There were about the nicest young gentleman I have recently met. They were polite and courteous. I didn't know that fixing the garage door would be so much fun. I felt like I had know them forever. Keep those two guys. Thank you again,
Don, Your technician Leif installed two openers ahead of the time expected. He was extremely professional, knowledgeable and helpful. Leif is definitely a great asset for your business.
Kelly the tech arrived in 1 hour after I contacted them. He was very knowledgeable and very pleasent to work with as he explained the "why's" of what he did. Door now works great and I would highly recommend Don"s Garage Doors. Thankyou
Don's were great had my garage door fixed and tuned in an hour. Wow would recommend them to everyone. Great job
I count myself lucky to have heard your advertisement. While driving to the office, I heard your advertisement for a garage door servicing and subsequently called you office to schedule an appointment. Your office was able to set an appointment around my work schedule. Your technician called me on the day of the scheduled appointment and advised me of the time that he would be at my house. Upon arrival he most courteously introduced himself and started on the business at hand. The technician made a thorough examination of the garage door and pointed out to me that one of the two springs was broken. That certainly did explained why the door was slow and noisy while going up, and a bit too fast while going down. A very dangerous condition. The technician provided me with a repair quote, explained all that had to be done, and with my approval proceeded to make the necessary repairs. Seth, the technician did a wonderful job and was most personable. I will certainly be contacting Don's Garage Doors, Inc. for any future garage door needs. Thanks again!
I called at 3pm on a Sat, and Kelly was here by 5pm! Thank you for doing such a GREAT job!
I just wanted to thank you for the repair on our garage door this am. Seth was here and did a great job. Thank you repairing the door under the warranty-even though it was 3 month past, We really appreciate everything.
Kelly was here this evening and repaired our garage door (which had come off it's tracks). He was extremely polite and fixed the door in short order. The door works better than ever. Thank you for responding quickly and please thank Kelly for a job well done.
Hey, guys! I just wanted to drop you a line and thank you (something I rarely do for a business). I don't think I've ever had such a fast response to a repair call, and Sterling did a fantastic job of keeping my aging door working well. It is really comforting to know I have found a business I can trust, that sees me as a home owner with concerns and not as dollar signs. That's how you get, and keep, customers. Thanks again!
Just a note to tell you how pleased I was with Garrit this morning when he came to fix my garage door. He called to tell me he was on his way and he arrived a few minutes later. He introduced himself and asked me what the problem was. I explained I had talked to you last night and we could not make the photo eye work. After he figured out the photo eye was not working and replaced it, the door worked perfectly. Then he "tuned up" both of the doors. I had to leave for an appt. and he finished everything and closed the doors for me. It was nice to have someone as competent as Garrit. I will certainly continue to have you service my garage doors. Thanks again for sending such a nice guy and very competent.
Seth did a great job fixing our garage – I appreciate his way of interacting with customers, and remaining professional, at the same time. Just wanted to pass along my appreciation to you for having Seth on your team! He took care of us on Tuesday of this week.
I recently purchased a replacement door from your company. The estimator/installer, John, was great to work with. He did an excellent job, explaining everything to me throughout the process. He honestly went above and beyond the level of service I am used to getting from most people. The price was really fair too. I would recommend you guys to anyone.
Hello, I just wanted to thank you for the very fine installation of two new garage door openers at my residence. The new Liftmaster garage door openers work great, and are way beyond what I had before. I'm particularly pleased with your installer, Kelly, who did a very good job and made all the necessary adjustment to the doors to make sure everything worked smoothly. I'll recommend you whenever the opportunity presents itself. Thanks Again,
Don - I took advantage of your "screaming deal" to have my garage door tuned up. Just wanted to drop you a note that Seth is AWESOME. He did a fantastic job and my door didn't work this well 17 years ago when it was originally installed. Use me as a reference! Stay well! Howie Metz
Don-Thanks so much for your expert work on our garage doors-One doesn't appreciate something when it's working until it goes bad, just like health.
My garage door would not shut on 9/24. My neighbors, Greg and Julia Weber, gave me the phone number for Don's Garage Doors because they had such a great experience with your company. I called around noon that day, and Jarod was at my home by 3:00! The original time was from 12:30 to 3:00, and about 12:30, Jarod called me to say that it would be closer to 3:00 before he got there. He explained that he wanted me to know so I could run errands, etc. if I needed to, instead of sitting and waiting. That was very impressive....a company that valued my time as well as theirs! When he arrived, he introduced himself, told me a little about the company, and told me how long he had worked for the company. He inspected the door, and then explained that I needed a new door. He patiently showed me where the door was coming apart, explained why it should be replaced and not repaired, but never did I feel pressured. Throughout the job, Jarod communicated with me as to time, etc., something I have not very often experienced from people I have hired to do work for me. He was very knowledgeable, courteous, professional, and personable. AND, by the way, my garage door looks very nice and works well! Doing business with Jarod and your company was a pleasure, and you can be sure that I will recommend you in the future.