Bad Business Communications
I contacted Plumbline off of the Referral List to get a Air Conditioner quote for a new construction home. I provided all of the information including the upcoming close date. An appointment was set up which I adjusted my schedule to make the 2 hour window given. I was in route to the home when I was called by the Plumbline employee and was told that he could not provide an estimate since we did not own the home per Plumbline procedures. This should have been disclosed when the appointment was made. It is unfortunate that this was my first interaction with Plumbline which demonstrated their lack of proper communications. I guess that it is better to find out about the company upfront before signing a contract.
Disappointed. First time customer, scheduled someone to come do some electrical work for me. They had to cancel a couple of hours before the timeframe they gave me. The only thing they would do for me was reschedule for 3 days later. I guess my business is not that important to them. I can get someone else to do it.
Thank you Plumbline!!
I called Plumbline and scheduled an appointment for the next day. I got a phone call from Plumbline on the day of the appointment and they asked me if they could come early? How often does that happen? David P. came right out, explained to me what the problem was and gave me 3 price levels on how I wanted to fix it. As soon as I decided how I wanted to proceed, Dave went right to work. He was very professional and very courteous. The great thing was after he was finished, he explained everything to me. I learned a few things today! Thank you Plumbline!!!!
For the past 2 WEEKS now I have been TRYING to get Plumbline to come to my suburban Denver home...right now (4:30 p.m.) is the 3rd(!!) appointment that I have set, & STILL no plumber!! The dispatcher set today's appointment for 3:00 p.m. I left work early today so someone would be here to let him in...1-1/2 hrs later...still NO plumber & no call from dispatch...Does this company even exist?? 3 strikes, you're out!!
Jack at PlumbLine was efficient, professional and polite. He explained the steps he would take and how best to remedy our situation. We would highly recommend PlumbLine for your next plumbing problem!
Kitchen Plumbing problem
John M. was on time, very knowledgable, kept me informed during the whole process and provided some tips on how to prevent future clogs. I was very impressed with John and his professionalism, quick work and he will be my plumber from now on!
Plumbline Service Top Notch
I had a minor dispute, which was just nothing more than a misunderstanding. I called Plumbline to discuss, and Glenn the manager in the plumbing department got back to me immediately to discuss the situation. He was extremely professional, and truly listened to my concerns. He said he would talk to the GM and get back to me. Within 10 minutes he called me back with a remedy that was more than satisfactory. I have used Plumbline many times and I have never been nothing short of impressed with the level of professionalism all the tech. have shown, their knowledge, and their desire to make sure everything is working fully and to my satisfaction. I will continue to use Plumbline and will gladly refer them for any of their services.
VERY SIMPLE, THEY DID A GREAT JOB.
Your timing was great. Your team did a great job on the initial phone call and your technician was very professional on site!
I especially like how safe I feel with the techs that come in my home and how you go above and beyond to make sure of my safety.
Your technicI especially like how safe I feel with the techs that come in my home and how you go above and beyond to make sure of my safety. ians were awesome! They acted with honesty, integrity, and took the care to keep my house clean.
Thank you for a tough job well done. The friendly and courteous staff all were very hard working and always respectful. They all worked very hard together efficiently. I liked that they were in clean uniforms each day. They CARE!
Every person was professional and personable.
Your entire crew worked like clockwork. Very efficient!
Our sewer problem was fixed quickly and you handled everything professionally.
Everyone was great! Your crew were all excellent workers.
Your technician was very professional, respectful, and through.
We had the rare problem of a leak in the ceiling below the upstairs bath. We tried everything to investigate the source. We finally needed to call in the professionals. We chose Plumbline because of their rating on Martino's Website. We were not disappointed. David Phillips and Steven, his trainee with 17 years of plumbing experience arrived exactly on time. They listened to my plight and offered several tactics to diagnose the issue. We finally chose to cut into the family room ceiling. No plumbing leak - water was coming down the bath vent stack through the roof. They treated my home like it was their own. Yes, it was messy, but they moved all the furniture and cleaned the area better than is was prior to their arrival. We were fortunate to have these two technicians on our problem. They both are an asset to Plumbline. I would recommend them to anyone in need of honest and considerate professionals. Thank you Plumbline... James Thorpe
You exceeded our expectations!
Your technician Amos was great!! You exceeded our -expectations!
Fixed the problem.
Jeff was great to work with. He listened to me and fixed the problem.
The technicians at Plumbline are friendly, knowledgeable, and professional.
I was very pleased with Plumbline Services. The technician was thorough and explained everything.
The tech was friendly
The tech was friendly and explained all the work that was to be done.
Your techs are wonderful.
Your techs are wonderful, polite, and well informed.
I felt I would get good service with Joe installing my water tank and I did! Good service with Chester too!
I had a very knowledgeable technician, friendly and fun to be around.
Appreciate Ron Miller’s expertise, professionalism (on job nor performed properly by Mike previous day). Once I have a technician I “trust” and know I would like that tech on each job. Ron is that technician.
Lee Duran solved our bubbling issue in the downstairs shower when the washer drained. Came to our house within 1 hour from John’s call. Thank you!
Personnel and workmanship. Excellent job performed by Chris Stibbs.
Dan was knowledgeable about our furnace, air conditioner, humidifier and water system. Very satisfied.
The quality service and organization. The quality of Billy’s work, he is very respectful and honest. I have always admired the organization and quality of service and the staff. Everything is great! Thank you
Ron was calm while I was stressed. He did an excellent job explaining the need for code upgrades to my insurance adjustor.
Reliable, trust-worthy. Our furnace and air conditioner installation went very smoothly.
Professional personnel, all five people were outstanding! Do not change a thing.
You explained how everything worked and what you were doing. You didn’t have to wear shoe coverings.
Great price, Great job
Dominick did a fantastic job on the $29 furnance inspection.He explained everything he was doing as well as answered all my questions durig the process. I learned a lot that day and appreciate Plumbline and Dimitri for a job well done. Thank you
Very professional, quality work, friendly, cost. Everyone was great. I’m happy with the work.
Dominick installed our tankless hot water heater with outstanding workmanship. He is very meticulous, precise, clean and thinks outside to the box to solve customers concerns.
he was friendly, honest and knowledgeable. didnt try to sell anything. would definitely use them again
Star OnStar OnStar OnStar OnStar On Convenience, excellent employees, professional.
Promptness, knowledge, friendly technicians.
Excellent work and customer service by Clinton Dunn for the furnace inspection and by Brad and JJ Warren for plumbing and excavation and clean out installation.
Great service from phone operations and the technician was extremely helpful.
Dan was very professional and pleasant. He took the time to explain the thorough job he did and to answer my questions. I’d be very pleased to praise his work from Plumbline.
Jeff was polite, knowledgeable and explained things to me perfectly. Nothing! Would hire Jeff again in a second. Give him a raise!
Your technician was great! I can always count on you guys!!
We’d like to thank Bob Logan for the replacement of defective fan motor and fan blade at no cost to us. Billy Wright replaced it and was really nice to us.
Star OnStar OnStar OnStar OnStar On You guys are the greatest!
Each and every person was professional and pleasant.
From the technicians to the work they did, everything was perfect!!
Our technician was knowledgeable, friendly, and customer focused. We are very pleased with our experience.
Plumbline was courteous, friendly, and fixed the problem.
Paul did a very professional job on my plumbing service needs. I would highly recommend him!
Your technician was great to work with. He noticed possible water damage that turned out to be major damage that I would have never found!
Paul was extremely knowledgeable and courteous. He was also clean and professional. I’d use him again.
Your Technicians always take care of everything!
The technician was very easy to work with. He did a very clean and thorough job!
Plumbline is a good dependable company for all of the services I’ve tried.
Technician was very helpful and explained things well to us. Appreciated being informed when the technician was on his way.
Friendliness, knowledgeable, knew the electrical, problems were addressed properly.
Everyone on your staff are good listeners. Loved all of your technicians!
O I've been using Plumbline since 2008 when we moved into our present house. We are moving and once we get settled we’ll call again when we need you.
Plumbing,AC,Heat or electrical, this company is great. The experts who come to your house know what they are doing. This company is not the least expensive one you can find, but you can feel confident that what they find to fix, and what they recommend you do, will fix your problem, or give you a "heads up" on potential problems that may come later.
The crew treated us great. They were a very courteous group. They even helped my wife carry in groceries, which she liked!
Your technician was very helpful today. Friendly, professional and knowledgeable. He did a great job!
Friendly, professional, and courteous. Keep up the good work! Star OnStar OnStar OnStar OnStar On Jorje from Commerce City, CO Pleasant crew to the job site, All the technicians were very nice and helpful. Keep doing what you do.
Technician was fabulous. Will always ask for him. Your technicians are Great.
Good customer service is so rare anymore. A big thank you for everything everyone there.
Your Technicians were wonderful!!
Courteous, prompt, efficient technicians. We are very pleased!
Great staff! Helpful!
Professional people and get the job done. Always delightful. I will always use Plumbline in future. You have a wonderful crew. Thank you!
Your technician was excellent!
Your expertise and pleasant personalities. Quiet and clean. Thank you!
Courteous employees, they were all a pleasure to work with!
Everyone I speak with at Plumbline is polite, efficient, and gets the job done. Your technicians go above and beyond! Star OnStar OnStar OnStar OnStar On Lisa from Brighton, CO Knowledgeable staff, polite, on time. Excellent customer service. I am a very satisfied customer!!!
Your technician was very kind, professional, and I felt comfortable.
Outstanding company! Faran Eini the service tech. was very professional. He took the time to fully explain problem as well as the solution. I would not hesitate to recommend this company.
Services, great service men. Polite and efficient.
The two technicians that were at our home were thorough, professional, knowledgeable, and friendly. They did a great job!
Your technician and the people on the phone were very courteous and professional.
We value all of the work your technician did for us.
Your customer service representative is great. I plan to hire your company for all of my needs!
I was very impressed with your customer service rep and your plumber. They were wonderful.
Your employees were efficient and pleasant to work with.
You provided expert service, great personality, and explained everything.
Your tech was very professional, a credit to your company.
Your staff was fun to interact with. They were very knowledgeable and professional at all times. They gave us much confidence with using Plumbline.
Your technician provided friendly service, it was a great experience.
Your technician is a great guy. Easy to work with and very good at explaining everything. efficient and polite.
Your overall professionalism. Your employees were super!
Great servicemen, always
Your techs were friendly, hardworking, and extremely knowledgeable.
The technician did a great job. I am very happy!!
had my drains cleaned out by Branden Mallory, what a GREAT job he did, he explained everything he was doing and why, I'll never use another company for any plumbing needs except Plumbline and this is because of Branden and the price of the service
I have been fighting a leak under my kitchen Sink for years. Bob came in, figured out what the problem was and gave me 3 different Estimates. He promptly fixed the problem. I took the lowest estimate but I know in the future what my expense will be. Thank you for helping me out and I never use anybody but Plumbline!!
Your technician was very pleasant and experienced in plumbing work. I will definitely use Plumbline for any future services I may need. Thank you!
Your crew was very courteous and professional. They explained everything and cleaned up nicely!
Professional Service. We have used Plumbline for 15 years and we have never had a bad experience. Keep up the good work!!
Your tech reminded me of my auto repair shop, very professional. Even my dog approved! Very good experience.
Your technician was kind, knowledgeable, professional, and compassionate!
Your staff was fantastic!
Your crew did an outstanding job. The tech and his camera were very helpful.
The technician was able to come early which I appreciated because I had no heat. I love that the tech brought his own door mat and shoe covers.
All of your staff listened. They were all friendly and accommodating to my schedule.
All of your employees were very knowledgeable and polite.
Your technician was very respectful, courteous, and knowledgeable. Thank you!
Plumbline was very Professional and easy to work with. You did a great job.
I had an overall A+++ experience with Plumbline Services!
All people performing the work were very nice, courteous, and professional. I am extremely happy with everything.
Your technician was a very good and got the job done!
We are satisfied with our system!
. Once all was gone over it was confirmed that the system was doing what it was designed to do. I originally contacted Plumbline to install a whole house water softener that I purchased from Sears. Even though what I ended up with, is not what I originally wanted I am satisfied with the products and satisfied with the and cost of the service. There are no hesitations in recommending Plumbline to friends and family and we will contact them for future items that we may need. Thank you for what you did to assist with this issue but you can close the book on this one, we are satisfied with our system!
Bob, one of the top master plumbers for Plumbline came out to my home last Saturday the 4th of April. He was courteous, knowledgeable, through. He explained every aspect of the humidifier and the Halo water purification system that we had installed. He examined each installation aspect and advised why it was installed the way that it was installed. He addressed our concerns with explicit reasons why, He spent apx. 1 1/4 hours with us. Then he took additional time to review the agreement and pricing of the installation for both units and confirmed that the prices were within guide line of the company. He confirmed this by using his price book from 2013 and remarked that they have had NO price increases since 2013. Once all was gone over it was confirmed that the system was doing what it was designed to do. I originally contacted Plumbline to install a whole house water softener that I purchased from Sears. Even though what I ended up with, is not what I originally wanted I am satisfied with the products and satisfied with Plumbline, the products and cost of the service. There are no hesitations in recommending Plumbline to friends and family and we will contact them for future items that we may need.
I was impressed with the professionalism from the first point of contact and the technician was so knowledgeable and thorough. I’m completely satisfied and I will be using Plumbline again for my A/C in the spring. Thank you!
Your tech was highly skilled and professional. We had COMPLETE confidence that the job would get done right! Everyone was fantastic!
Your technician was fabulous!
Knowledgeable and his work was wonderful. I will use you when needed again.
Everything was great!
Your technician was a great person and really knew what he was doing.
Your company was professional, prompt, candid, quick and no hassle.
Competent and courteous.
Your technician was professional, competent and courteous working on my furnace.