on May 28th, 2019
I meant to write this review a long time ago and kept putting it off. Now that we need our carpets cleaned again, I was reminded. These people came out as planned. After telling them that this was an old carpet and we did not want to invest significant $$, they proceeded to keep pointing out pet stains. Then they said they had to look at the padding to determine how to clean. Of course they told us that the padding was stained and that we should get the upgraded service. We said no and then they said it would cost $25 to tack the carpet back down where they pulled it up. There were two men; one guy was the obvious pusher and the other seemed embarrassed by the first guy's behavior and strategy. We ultimately asked that they just do the standard cleaning. He reluctantly agreed. Would never use this company again and have learned a lesson. Once cleaners start pushing advanced services even after being refused, time to shut it down.