Member Since 08/10/2019
I've never had a better experience with having work done on my house.
My experience with Big Bear Flooring far exceeded my expectations. Big Bear is wonderful! Robert and Bob from Big Bear arrived on time and gave me a great estimate. The installers, Alex and Mike arrived on time, worked together as a well-oiled team, and quickly completed my job. My son-in-law who is a contractor dropped by while they were working. He complimented them on their professionalism and knowledge of refinishing hardwood flooring. Mike and Alex kept everything clean while they were working and there was nothing for me to clean after they left. The bill was the same amount as the estimate, and there was no attempt to up-sell me. The floor looks great! I highly recommend Big Bear Flooring.
Brothers Flooring Inc. consistently canceled my appointments to do other's "Big Projects"
Brothers Flooring Inc. consistently canceled my appointments to do other's "Big Projects". MY ADVICE My advice is not to use Brothers Flooring unless you have a big job. My $500.00 job just didn't seem to be valuable to them. THE DETAILS My experience on July 9, 2019 with Brothers Flooring's estimate was great. Ralph Jorgensen was on time and very professional. The problem was that they never kept an appointment with me after that - my job was too small, so my appointments were give to others. On July 11, I made an appointment to have my floor refinished on July 30. Brothers Flooring didn't contact me about canceling my July 30, appointment. The day before the appointment, they were supposed to call and let me know the time they would arrive. When they didn't call, I called them. I spoke to Angelica, the office manager. She told me that two of their three crews had quit that morning. And they would have to re-schedule. She explained that my job was small, and she had to fit me in between bigger jobs. We re-scheduled for August 15, the earliest next appointment. I told her that I'd appreciate if they would let me know if they had an opening earlier. I told Angelica about the appointments that I had to move to be free at for them. When I asked Angelica why they hadn't called me when they knew they wouldn't be coming, she explained that she just had too much to do. She seemed upset that I thought she should have notified me. On August 3, Brothers Flooring called me and said that they had an opening on August 6. I took the opening. Brothers Flooring called on August 5 and told me the crew would be there between 7 am and 8 am on August 6. We moved all the furniture and everything hanging on the walls out of the room where Brothers Flooring would be working. I was waiting for Brothers arrival when Angelica called at about 7:15 am and said they couldn't come, they had other big jobs to do. Angelica was surprised that I was upset and told me that I just didn't understand all the problems she had to deal with. We rescheduled for the next available appointment, August 21, 2019. Angelica said she would call the morning of August 21 and let me know when they'd be coming. (This is a change. Before, I was told that I would get a call the day before my appointment. I think that I got "Special Treatment" because I complained to Angelica.) On August 9, I decided to find another company to do the work. I called Brothers Flooring to cancel my August 21 appointment. Before posting this review, I tried to call Ralph Jorgensen. I wanted to tell him about my experience. I called on Tuesday August 6 and was told that Ralph was out of town; Ralph would call me back by August 9. He didn't.