on Jul 12th, 2019
I am extremely disappointed with Budget A1 Transmissions. I made a appointment for a Wednesday at 9:00 AM to have a problem with my Duramax Allison transmission looked at. I told them I thought it was an electrical problem and was told to bring it in. When I brought it in Scott told me I would have an estimate by noon. I didn’t get a call so I called Scott at 3:00 PM and was told they drove it, it was an electrical problem and they were not a electrical shop, that they would get it on the first lift that was available and let me know if they were going to work on it or if I would have to take it somewhere else. I received no call back so I called at 9:30 the next morning. Scott answered the phone and told me it was the same as yesterday, with a bit of a attitude, said he would call me. No call the rest of Thursday and Friday. I called Monday at 9:00 AM Scott said he didn’t know what was going on with my truck. I asked can you find out. Was told he would and call me back. No call back again. I went to the shop talked to Scott and Mark. Mark told me that he told Scott not to take electrical problems in. We agreed I should take it somewhere else.