on Jun 27th, 2019
So I have had a difficult experience with Plumbline Services...to say the least. starting on June 5th I had an appointment and got a call that they had a computer glitch and had to reschedule 100+ people...okay...now I’m rescheduled for June 11th 1-5 time slot, after 5 that day we get the call they can’t show up...I rescheduled again for Saturday June 15th, the guy does show up without the right equipment and is confused on what I need done( a tune up) mind you I have specified and made sure that they know I’m on the 3rd floor of a condo...they have assured me no problem we can do that not one person but 3 people have confirmed this...next the guy tells me he brought the wrong ladder and is not comfortable doing it...okay I tell him kindly to leave and have to call and reschedule again...they say this is a 2 person job so they will send 2 techs out...okay we are getting somewhere..mind you the roof is flat and the access is on the landing of stairs so not high but I get you need someone holding the ladder...I call the morning of June 25th to confirm I’m on the schedule and they are sending 2 techs...yup we have you down and 2 techs will be coming...guess what?!?! One tech showed up!!! they never had another tech scheduled and he too could not do the job...how do companies like this stay in business??? The last tech told me his boss would be informed of the mix up and they would call me to get something set up...they called 2 days later to tell me they can’t do the job sorry...now I have not said one thing negative to these people I have been quit understanding...I get it I don’t want anyone to feel unsafe...but when you tell me and I call you specifically looking for a services that you said in the very beginning that you could do I’m little confused...so basically none of your employees are knowledgeable about your services and there is zero communication going on in the company...your techs really have no idea what they are walking into...both techs who did come acted like they had no idea what I was getting done or that I lived on the 3rd floor. I would never recommend this company for anything...to say I’m disappointed is an understatement. If I could give a negative rating I would.
As the President of Plumbline Services, I'm embarrassed by how we handled this customer. I'll be the first to admit we aren't perfect, and as human beings we make mistakes occasionally. However, for this customer we messed up every step of the way and there is no excuse. I can only hope we get a 2nd chance someday to prove this is not how we normally operate. Bob Logan